Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,421

members

676

online

29,326

topics

Top

Box occasionally freezing and then rebooting only to get stuck in "boot" cycle

Contributor

Box occasionally freezing and then rebooting only to get stuck in "boot" cycle

I swapped my main DVR box out for a replacement box a few days ago since the original box was acting up (basically the behavior described in my subject line).

 

Well the problem is *still* occurring and despite a call to tech support and an "escalation", it hasn't been fixed. I have a tech scheduled to come to my home on Wednesday but Comcast called me earlier today claiming they've resolved the problem and wanted to cancel the service appointment. I told them I would cancel tomorrow as long as I see no further issues for the rest of today and first part of tomorrow.

 

And the problem continues. Can anyone here help me out remotely because I am getting real tired of pulling the power cord out to cycle my box every time it gets stuck in boot mode?

 

Info for problematic box

"Living Room"

PA PX013ANM

Serial Number: PAD200548708

 

Official Employee

Re: Box occasionally freezing and then rebooting only to get stuck in "boot" cycle

Everything that can be checked remotely, checks out fine. All equipment is well within specs.

Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Contributor

Re: Box occasionally freezing and then rebooting only to get stuck in "boot" cycle

I see.

 

Well then what can be done about getting a tech out here SOONER than Wednesday morning to check my local signal? My cable is pretty much useless if I have to keep restarting the box manually every time it freaks out.

Official Employee

Re: Box occasionally freezing and then rebooting only to get stuck in "boot" cycle

I escalated you up to a colleague who can check on appointment availability

Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: Box occasionally freezing and then rebooting only to get stuck in "boot" cycle

 

Hello shaunsindelman, I checked into a sooner appointment for you and I show that the appointment scheduled currently is the soonest that we can have a technician out to your home to resolve this issue. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: Box occasionally freezing and then rebooting only to get stuck in "boot" cycle

Hello, I wanted to touch base with you to see how everything went with our technician. Did we get your issue taken care of?


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Contributor

Re: Box occasionally freezing and then rebooting only to get stuck in "boot" cycle

Yes
Official Employee

Re: Box occasionally freezing and then rebooting only to get stuck in "boot" cycle

Thank you for confirming this issue has been resolved, have a good day. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 7 replies
  • 413 views
  • 0 kudos
  • 3 in conversation