Xfinity plant
Xfinity globe
Community Forum

Box Won't Connect to Remote

New Poster

Box Won't Connect to Remote

I just ordered my new XiD-C box to replace my old box and the remote does not work. It is stuck on the language select screen. I tried my other remotes as well and they also didn't work. I tried power cycling the box and the remotes and nothing has worked.

New Poster

Re: Box Won't Connect to Remote

Nevermind I used the old remote and it worked for some reason.

Expert

Re: Box Won't Connect to Remote

The new remote probably had a thin piece of plastic between the battery; did you pull it out?