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Auto extend no longer appears as an option on sports recordings

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Message 1 of 16
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The "auto extend" function no longer appears as an option when setting up a sports recording. The "stop" time, which used to default to Auto Extend, no defaults to "On Time," and only gives the option of 30, 60, or 90 minutes late. This was a handy feature--was it killed for some reason?

15 REPLIES
Posted by
Official Employee

Message 2 of 16
504 Views
It's not removed, it's the default.

Note the message under title and time



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Posted by
Regular Contributor

Message 3 of 16
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Will the auto extend go as long as the baseball game runs, or is it only 30 minutes from the end of the scheduled ending time?

Posted by
Contributor

Message 4 of 16
442 Views

It's great that it's finally the default setting, but it's still not perfect.  I had it fail on me three times already since baseball season started.  Luckily it always records the post game show, which allowed me to catch the end of the game.

Posted by
Official Employee

Message 5 of 16
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Nightwolf wrote:

It's great that it's finally the default setting, but it's still not perfect.  I had it fail on me three times already since baseball season started.  Luckily it always records the post game show, which allowed me to catch the end of the game.


Hi,

 

Would you happen to have a specific example of a gsme that did not exten and the date? 

 

Thank you,

Gwen




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Posted by
Regular Contributor

Message 6 of 16
411 Views

Gwen,

could you please answer my question?

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Message 7 of 16
394 Views

Yeah, it USED to be the default on my X1, but now it defaults to "On time," and the only other options are 30, 60, or 90 minutes late. The first example that pops up right at the moment would be today's (4/21) SF Giants game: 

 

MLB Baseball: San Francisco Giants at Colorado Rockies on NBC Sports Bay Area HD. 

 

But, all future Giants games, and other sporting events display the same option. 

Posted by
Contributor

Message 8 of 16
369 Views

Auto Extend failed me again in last nights Phillies game on CSN.  It recorded an extra 30 minutes, but the game was not over yet when the recording stopped!  I caught the last 15 minutes by watching the post game show.  I've gotten to the point where I now have to manually set THAT to record for an extra hour and a half, just in case they go into extra innings.

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Message 9 of 16
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Now that auto extend is no longer an option, the message states that the recording of a sports program will automatically continue until the game ends.  So far, it doesn't seem to work that way.  After missing the ends of several Stanley Cup playoff games, I now set each one to record an extra hour and a half.  This will work in most cases (although I shouldn't have to do it!) but what will happen in the case of multiple overtime periods?

Posted by
Official Employee

Message 10 of 16
330 Views

tbill1 wrote:

Gwen,

could you please answer my question?


Hi,

 

It is desgined to capture all of the action. It's not just 30 minutes.

 

Gwen




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Message 11 of 16
307 Views

I just solved my own issue--up until recently, the display on the Record Options screen would default to Auto Extend--in other words, to the right of "Stop" on the Record Options screen, it would display "AUTO EXTEND."

 

Now, that display defaults to "ON TIME," but in the fine print below the program title, it says "Recording time will automatically extend if this program runs long." 

 

So, effectively, I assume it works the same way as before (which really works well in my experience)--although the change in display/language is a little perplexing. 

Posted by
Contributor

Message 12 of 16
235 Views

Failed again in last night's Phillies/Dodgers game.  Apparently auto-extend means it will record an extra 30 minutes then stop, even if the game's not over yet.

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Message 13 of 16
207 Views

This is happening with several of the NHL playoff games too. Comcast, please work on this! Getting cut off in the third period or OT is awful, especially given the sky high rate I pay for my Xfinity services!

Posted by
Valued Contributor

Message 14 of 16
192 Views

Last night, I recorded Ottawa at Rangers. It was to extend beyond the scheduled 9:30 p.m. time frame. However, the recording stopped at 9:30. I believe this was due to the fact that the second game, St. Louis at Nashville, was listed for 9:30 to 12 midnight. The DVR probably "assumed" the second game was starting at 9:30 and stopped the recording of the first game.

Posted by
Official Employee

Message 15 of 16
126 Views

Hi all, please let me know if you are still having issues  Auto Extend. Please give example of Game, Channel, and date/time when it is happening.

 

Thank you




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Posted by
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Message 16 of 16
68 Views

The Indianapolis 500, ABC channel (104), 5/28, from 9:00 a.m. PST on.  Recording stopped at 12:30 and the race wasn't nearly over!  Very frustrating. 

ESPN2 - Washington v Utah 2 days ago in the afternoon. 

Does not indicate anywhere that auto extend is default. 

 

Hope this gets resolved.