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This problem is affecting all of the applications on the X1 box. Every app says the same thing I need Xfinity Internet. I have been without using my apps since June 27th. I have called 4 times an was told this is a nationwide outage for people in my tier internet (whatever that means) with NO ETA to be fixed. I am paying for Netflix I can’t use. Why is this not something that is being worked on 24/7. 6 days seems a excessive considering how much I pay a month. Anyone else having this issue? Maybe we should call in at the same time so they can expedite this problem.
that appears to be an X1 menu. what is the model number of the set top box?
That seems sort of odd- I assume your internet service in the house is working fine otherwise? Might need a Comcast rep on the forums here to pull up your account and dig into your DVR to see if maybe the provisoning is wrong on it.
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.