Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,785,728

members

72

online now

1,936,442

discussions

Top

Agent told me that Transferring DVR Content to X1 was possible

ANSWERED
New Poster

Agent told me that Transferring DVR Content to X1 was possible

Comcast called and convinced me to switch to the X1.

 

I asked multiple times if I could transfer my recorded shows from my old dvr to the new one. The agent assured me that this was possible using a computer. He promised to email me instructions.

 

I never received that email... and today received the new X1 box in the mail.

 

Looking at this forum it appears that the agent lied to me. That you can't actually transfer saved shows to the X1.

 

Can people please confirm this for me... that there is no way to transfer saved content?

 

If not, is it possible to set-up the x1 and use it... and at that same time keep my old dvr and finish watching my saved contenty (that old box wouldn't have the coaxial cable plugged in)?

 

Thank you all for your help!

Accepted Solution

Re: Agent told me that Transferring DVR Content to X1 was possible

You cannot transfer recordings. Sorry.


AAB41 wrote:

Comcast called and convinced me to switch to the X1.

 

I asked multiple times if I could transfer my recorded shows from my old dvr to the new one. The agent assured me that this was possible using a computer. He promised to email me instructions.

 

I never received that email... and today received the new X1 box in the mail.

 

Looking at this forum it appears that the agent lied to me. That you can't actually transfer saved shows to the X1.

 

Can people please confirm this for me... that there is no way to transfer saved content?

 

If not, is it possible to set-up the x1 and use it... and at that same time keep my old dvr and finish watching my saved contenty (that old box wouldn't have the coaxial cable plugged in)?

 

Thank you all for your help!


 

View answer in context
Gold Problem Solver

Re: Agent told me that Transferring DVR Content to X1 was possible

You cannot transfer recordings. Sorry.


AAB41 wrote:

Comcast called and convinced me to switch to the X1.

 

I asked multiple times if I could transfer my recorded shows from my old dvr to the new one. The agent assured me that this was possible using a computer. He promised to email me instructions.

 

I never received that email... and today received the new X1 box in the mail.

 

Looking at this forum it appears that the agent lied to me. That you can't actually transfer saved shows to the X1.

 

Can people please confirm this for me... that there is no way to transfer saved content?

 

If not, is it possible to set-up the x1 and use it... and at that same time keep my old dvr and finish watching my saved contenty (that old box wouldn't have the coaxial cable plugged in)?

 

Thank you all for your help!


 

New Poster

Re: Agent told me that Transferring DVR Content to X1 was possible

Hmmm....

 

Will the old dvr still play recorded shows once I hook up the x1?

- Connected to a different tv input and disconnected from the coaxial cable.

Service Expert

Re: Agent told me that Transferring DVR Content to X1 was possible


AAB41 wrote:

Hmmm....

 

Will the old dvr still play recorded shows once I hook up the x1?

- Connected to a different tv input and disconnected from the coaxial cable.


the box may be inactivated when you activate the new x1 equipment. Talk to billing to ask them to keep it on your account for a while (charge for the extra box continues then of course)>

 

you can 'play' the recorded shows into a VCR or DVD recorder.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: Agent told me that Transferring DVR Content to X1 was possible

Unfortunately you can't transfer the DVR contents to the new DVR. The agent probably knew that and lied. I had a service tech tell  me that the folks who answer the phones get commission and they will lie to you in a heartbeat. 

Official Employee

Re: Agent told me that Transferring DVR Content to X1 was possible

2 year old thread closed




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Discussion stats
  • 5 replies
  • 771 views
  • 0 kudos
  • 5 in conversation