Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,759,754

members

65

online now

1,916,003

discussions

Back to Top

3-10 minute delays

Contributor

3-10 minute delays

I can't understand how this marvel of technology takes viewing back to the days of having to "warm up" the set. The TV responds to the remote, but it takes anywhere from 3-10 minutes for a picture. How many days do I have to sacrifice to Comcast for them to figure out how they incompetently installed the product. Customer service reps still don't even have up to date records of the cable boxes

Gold Problem Solver

Re: 3-10 minute delays

Have Comcast send a tech out to investigate. Highly unlikely it will get fixed over the phone.
Contributor

Re: 3-10 minute delays

Have done that already with no resolution 

Service Expert

Re: 3-10 minute delays


MadAl wrote:

I can't understand how this marvel of technology takes viewing back to the days of having to "warm up" the set. The TV responds to the remote, but it takes anywhere from 3-10 minutes for a picture. How many days do I have to sacrifice to Comcast for them to figure out how they incompetently installed the product. Customer service reps still don't even have up to date records of the cable boxes


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Official Employee

Re: 3-10 minute delays

Hello MadAl, I see we have you scheduled for a technician to come out and investigate this. I can look into your account if you would like. You can private message me and verify your account information by clicking on my name. Thank you




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Contributor

Re: 3-10 minute delays

Techs have come and gone, problem comes back after a week or two. 

Gold Problem Solver

Re: 3-10 minute delays

MadAl,

If you looking for help from this forum you are going to need to provide more information and details. We are Comcast customers just like you and we can't see what you are seeing.


MadAl wrote:

Techs have come and gone, problem comes back after a week or two. 




 

Contributor

Re: 3-10 minute delays

Sorry, thought I described my situation in the beginning of the thread. When I turn on the set using the Comcast remote, the set goes on, but there is neither picture nor sound. Waiting 3-10 minutes for the box to deliver a picture. Also repeatedly turning the set off and on eventually will get the box to connect. 

Gold Problem Solver

Re: 3-10 minute delays

Which X1 box?

Make and model of the TV? How old is it?

How is it connected?

Are you seeing any error messages?
Contributor

Re: 3-10 minute delays

PC PXD01ANI

toshiba 24slv411u

2-3 years old

 

HDMI

 

No video signal

Discussion stats
  • 9 replies
  • 323 views
  • 0 kudos
  • 4 in conversation