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1920x1080 30p

Regular Visitor

1920x1080 30p

Sometime in the last couple of weeks, the resolution being output by my box changed from 1920x1080 60p to 1920x1080 30p.  I've tried power cycling the box but it didn't change.  In device settings, the option is listed as 1920x1080 60p (Best Available) but, with that selected, I'm seeing 30p.  The effect on sports broadcasts is obvious.

 

The box in question is an XiD-P and is a satellite box.  (I'm not sure if the main box is also delivering 30p instead of 60p as the connected TV doesn't report resolution in that detail.)

 

Gold Problem Solver

Re: 1920x1080 30p

What is the age/model number of your TV? Are you using HDMI? If so, how old is the cable?

Are you saying it once worked on 60P but soesn't now?

 


gmp5 wrote:

Sometime in the last couple of weeks, the resolution being output by my box changed from 1920x1080 60p to 1920x1080 30p.  I've tried power cycling the box but it didn't change.  In device settings, the option is listed as 1920x1080 60p (Best Available) but, with that selected, I'm seeing 30p.  The effect on sports broadcasts is obvious.

 

The box in question is an XiD-P and is a satellite box.  (I'm not sure if the main box is also delivering 30p instead of 60p as the connected TV doesn't report resolution in that detail.)

 


 

Regular Visitor

Re: 1920x1080 30p

Until sometime in the last couple of weeks, it was working fine at 60P.

 

It's a Samsung UN32J6300 purchased in May 2015.  I am using HDMI and the cable was purchased at the same time.

Service Expert

Re: 1920x1080 30p


gmp5 wrote:

Until sometime in the last couple of weeks, it was working fine at 60P.

 

It's a Samsung UN32J6300 purchased in May 2015.  I am using HDMI and the cable was purchased at the same time.


Try changing the resolution on the XiD box to 720 and the back to 1080 (disclosure; I don't have an XiD).




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Regular Visitor

Re: 1920x1080 30p


RobertWy wrote:

gmp5 wrote:

Until sometime in the last couple of weeks, it was working fine at 60P.

 

It's a Samsung UN32J6300 purchased in May 2015.  I am using HDMI and the cable was purchased at the same time.


Try changing the resolution on the XiD box to 720 and the back to 1080 (disclosure; I don't have an XiD).


I tried that.  At 720, I get 60p.  When I switch back to 1080, it goes back to 30p.

 

My other device (Apple TV) outputs 1080@60p in both inputs on the TV; the cable box gives 1080@30p in both inputs.  I tried another HDMI cable.  The box gives 1080@30p while the Apple TV gives 1080@60p with the new cable.  I have also tried power-cycling the cable box to no avail.  

Gold Problem Solver

Re: 1920x1080 30p

Have you updated the firmware in your TV? I see there is two updates available including a recent one...

 


gmp5 wrote:

RobertWy wrote:

gmp5 wrote:

Until sometime in the last couple of weeks, it was working fine at 60P.

 

It's a Samsung UN32J6300 purchased in May 2015.  I am using HDMI and the cable was purchased at the same time.


Try changing the resolution on the XiD box to 720 and the back to 1080 (disclosure; I don't have an XiD).


I tried that.  At 720, I get 60p.  When I switch back to 1080, it goes back to 30p.

 

My other device (Apple TV) outputs 1080@60p in both inputs on the TV; the cable box gives 1080@30p in both inputs.  I tried another HDMI cable.  The box gives 1080@30p while the Apple TV gives 1080@60p with the new cable.  I have also tried power-cycling the cable box to no avail.  


 

 

Problem Solver

Re: 1920x1080 30p

Also, did you try plugging it into a different HDMI port on the TV? 



<<<< "Sometimes the best way to learn something is by doing it wrong and looking at what you did." - Neil Gaiman >>>>
Regular Visitor

Re: 1920x1080 30p


RickGr4 wrote:

Have you updated the firmware in your TV? I see there is two updates available including a recent one...

 


gmp5 wrote:

RobertWy wrote:

gmp5 wrote:

Until sometime in the last couple of weeks, it was working fine at 60P.

 

It's a Samsung UN32J6300 purchased in May 2015.  I am using HDMI and the cable was purchased at the same time.


Try changing the resolution on the XiD box to 720 and the back to 1080 (disclosure; I don't have an XiD).


I tried that.  At 720, I get 60p.  When I switch back to 1080, it goes back to 30p.

 

My other device (Apple TV) outputs 1080@60p in both inputs on the TV; the cable box gives 1080@30p in both inputs.  I tried another HDMI cable.  The box gives 1080@30p while the Apple TV gives 1080@60p with the new cable.  I have also tried power-cycling the cable box to no avail.  


 

 


When I ask the TV to check for updates, it informs me that I'm up-to-date.  (It lists the software version as 1510.)

Regular Visitor

Re: 1920x1080 30p


darkangelic wrote:

Also, did you try plugging it into a different HDMI port on the TV? 


As I stated earlier, I've tried connecting the box to different ports on the TV with no change in behavior.

Problem Solver

Re: 1920x1080 30p

Version 1510 on Samsung UHD tv's is the most recent update from Oct. 2017. I also have a 2015 model UN65JU7500 FXZA which is the 65 inch Curved 3D UHD tv.

 

My records show 4 updates during 2017 so far. I check about once a week.

 

A 4k HDMI cable is required to pass the 4K signal to the tv.They also pass 1080p. Make sure to label 4K HDMI cables if they were not marked. If you have some cables you are not sure of, just test the cable between the 4K device that outputs 1920x1080 60p when read at the tv. There was a high-speed HDMI cable for Real 3D video and 3D audio. It came out right before 4K HDMI cable. It might also pass a 1080p signal at 1920x1080 60p.

Gold Problem Solver

Re: 1920x1080 30p

You might want to take a peak at page 124 of the online owners manual for your TV set...

 

 

Regular Visitor

Re: 1920x1080 30p


RickGr4 wrote:

You might want to take a peak at page 124 of the online owners manual for your TV set...

 

 


What, exactly, is on page 124?  (The only manual I can find online has no page numbers.)

 

Regular Visitor

Re: 1920x1080 30p

This isn't an UHD TV; it's a Full HD TV.

 


MNtundraRET wrote:

Version 1510 on Samsung UHD tv's is the most recent update from Oct. 2017. I also have a 2015 model UN65JU7500 FXZA which is the 65 inch Curved 3D UHD tv.

 

My records show 4 updates during 2017 so far. I check about once a week.

 

A 4k HDMI cable is required to pass the 4K signal to the tv.They also pass 1080p. Make sure to label 4K HDMI cables if they were not marked. If you have some cables you are not sure of, just test the cable between the 4K device that outputs 1920x1080 60p when read at the tv. There was a high-speed HDMI cable for Real 3D video and 3D audio. It came out right before 4K HDMI cable. It might also pass a 1080p signal at 1920x1080 60p.


 

Gold Problem Solver

Re: 1920x1080 30p

It's says the video decoder in your TV can't process 60hz at anything above 1280 x 720 resolution. That is why 60hz works at 720p resolution but not at any resolution higher.

 


gmp5 wrote:

RickGr4 wrote:

You might want to take a peak at page 124 of the online owners manual for your TV set...

 

 


What, exactly, is on page 124?  (The only manual I can find online has no page numbers.)

 





 

 

 


 

 

 

Problem Solver

Re: 1920x1080 30p

In that case you don't need a 4k HDMI cable.

Problem Solver

Re: 1920x1080 30p

I fully agree with Rick. I had started typing in about your tv on being 60 Hertz versus our 120 Hertz tv's. Since only certain upper tier models of Samsung UHD tv's are 120 Hertz, this may be the problem for some people here with only 60 Hertz UHD televisions. I picked my model for that very reason in January 2016.

 

I deleted that from my last post since I do not have a 4K box yet.

Gold Problem Solver

Re: 1920x1080 30p

Original poster is confused between frame rates and panel refresh rates. They are entirely different things.

His/her TV is a native 60HZ panel. He/she is going to have issues with motion and sports. It's just the way those TVs are. In Samsung's model lineup, 120HZ TV sets begin at the 7100 series. Anything below that is 60HZ.

 

FYI, my showroom has a top of the line Samsung QLED series TV on display. We run 4K Netflix on it all day long. Like almost all LED TV sets, I occasionally see SERIOUS motion defects on it.

 


MNtundraRET wrote:

I fully agree with Rick. I had started typing in about your tv on being 60 Hertz versus our 120 Hertz tv's. Since only certain upper tier models of Samsung UHD tv's are 120 Hertz, this may be the problem for some people here with only 60 Hertz UHD televisions. I picked my model for that very reason in January 2016.

 

I deleted that from my last post since I do not have a 4K box yet.


 

 

New Poster

Re: 1920x1080 30p

This has to be on Comcast’s side because it’s happening to both TVs I have on the small satellite dvrs as well. Choosing 1080p60 is outputting 30hz instead since sometime in November. The first time it happened power cycling the dvrs fixed it but now that does not help. Only changing it to 720 or 1080i fixes it.
I have a 2016 lg oled and a sharp led that this is happening to.
New Poster

Re: 1920x1080 30p

I have this same issue. I swapped boxes and it worked fine for awhile then boom this box starts doing 30hz. Did u ever find an answer?
New Poster

Re: 1920x1080 30p

I just gave up and left it in 1080i
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