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I just got my 3 cameras installed this weekend. I'm able to view all 3 cameras on my Samsung Galaxy S4, however; when I log into the Portal on my laptop it tells me "The system is unable to establish camera connections. Please try again in a few minutes. If the problem persists, ensure the camera is within range." The cameras are in range. I really need these features to be working on my laptop. This is the whole reason why I got this service, to be able to log in and see what's going on in my house. Your assistance is very appreciated. I have your router combo modem. I've rebooted the touch screen and modem combo router. What else do I need to do to have this fixed?
Hvae you tried unplugging (from power) and then plugging back in the cameras (or a camera) to essentially reboot them and see if that might change anything?
I've had this service for almost a year. The tech reps in india don't know what they're talking about. You can't view the cameras if you are using the same wireless network. Also, if there is a power interupption you will have to manually depower each camera to get it to reset. It's a great feature for a security system as long as you never leave home.
It's funny how you say it but I totally agree with you. I've had the security system for a little over a year. I decided to upgrade it and get the cameras. Its been a week since i i got the uograde. Never once have i been abke to view on any computer the cameras. I am able to view the cameras on my SAMSUNG Galaxy S4 but only if i'm connected to a "good wifi" signal otherwise I can't see whats going on. And like you said you basicslly have to be in your home to be able to see the cameras functioning well. This is terrible!
How do you have the modem, security system router, and any othe router set up--as in which one is connected to what?
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.