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unable to log into my home security

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unable to log into my home security

is there an issue with logging into home security today

New Poster

Re: unable to log into my home security

Same here. It appears all remote access to Xfinity Home is down (web and mobile app). Is there a system outage? Does it impact the functioning of our alarm system?

Official Employee

Re: unable to log into my home security

ursmorris & circlelimit112 -- 

 

I apologize for the frustration that this has caused.  We’ve been able to restore service to the Xfinity Home mobile app & web portal. If you’re still experiencing issues, please PM me so I can troubleshoot with you directly, but we expect that all users will regain functionality.

 

I do want to mention that only the app and portal functionality was impacted.  The in home system was not impacted.

 
Thanks,
 
Rachel

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