Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,902

members

46

online now

1,955,171

discussions

Top

unable to log into my home security

Regular Visitor

unable to log into my home security

is there an issue with logging into home security today

New Poster

Re: unable to log into my home security

Same here. It appears all remote access to Xfinity Home is down (web and mobile app). Is there a system outage? Does it impact the functioning of our alarm system?

Official Employee

Re: unable to log into my home security

ursmorris & circlelimit112 -- 

 

I apologize for the frustration that this has caused.  We’ve been able to restore service to the Xfinity Home mobile app & web portal. If you’re still experiencing issues, please PM me so I can troubleshoot with you directly, but we expect that all users will regain functionality.

 

I do want to mention that only the app and portal functionality was impacted.  The in home system was not impacted.

 
Thanks,
 
Rachel



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 2 replies
  • 850 views
  • 0 kudos
  • 3 in conversation