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home security monitor showing off line

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home security monitor showing off line

My home security monitor shows offline.I went to the settings button-typed in my passcode number and it doesn't take me to another settings screen

Contributor

Re: home security monitor showing off line

Not sure if you contact Comcast yet, but if nothing is showing on the touchscreen when you go to settings, its mostly another issue that requires a tech. Try restarting the touchscreen and the security router or Wireless gateway if the system is intergrated with Xfinity secure. 

Contributor

Re: home security monitor showing off line

Call Comcast for support. If you cannot access the 'Settings' on the Touchscreen the system may need to be addressed by a technician. A support rep for Xfinity Home may be able to help you over the phone as well.

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