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camera recording on motion detection

Regular Visitor

camera recording on motion detection

Initially when I ordered xfinity home customer service told me that motion detection will be present in camera and it will record small clips if some camera activity happens.

 

after installion xfinity home looks like they dont have this feature. when I called customer service today they told me that this feature is launched last month.

 

when I asked billing to enable it ( as customer service said they need to transfer my call to billing to be able to activate this service) , billing denied having any such feature.

 

I am really confused.

 

simple $50 dlink cam has motion detection and recording (http://blog.dlink.com/how-to-set-up-motion-detection-on-your-d-link-camera/)

 

I am thinking of going to simple things and cancelling xfinity homes. ( I would prefer to use xfinity home as there system has some advantages, I had high hopes but at this point I am disappointed by customer service & tech service not giving me correct info and charging me huge money for installtion & labor changes)

 

any suggestions?

Official Employee

Re: camera recording on motion detection

Hi sudssf2014 --

 

I'd like to private message you with more information.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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Regular Visitor

Re: camera recording on motion detection

Thanks for reply. I have made atleast 10 calls to comcast customer support. everytime  support told me that my camera has motion detectecion and they should be recording clips of 14 sec when motion is detected. this is not happening.

 

can xfinity home fix this ?  I think you will get lot of new customer if you have feature like this.

Official Employee

Re: camera recording on motion detection

I apologize for the confusion!  Xfinity Home is in the process of releasing a new 24/7 camera recording feature, where cameras will sense motion & record video clips.  We are rolling this feature out market by market.  

 

I will respond via private message regarding your specific account.

 

Thanks!

 

Rachel




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Regular Visitor

Re: camera recording on motion detection

Do you have any timeline for this feature to be released? Can comcast gives me gurranty that I will be able to cancel my xfinity home without paying early termination if this feature is not released in next 3 months?

Official Employee

Re: camera recording on motion detection

Hi sudssf2014 - 

 

Our billing team would be the best contact to answer your questions.

 

Thanks!

 

Rachel




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Regular Visitor

Re: camera recording on motion detection

what is best way to reach billing team?

Official Employee

Re: camera recording on motion detection

Hi sudssf2014 -- 

 

I've private messaged you.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks,

 

Rachel




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