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Why is my web portal different?

New Poster

Why is my web portal different?

When I try to access the web portal to install new sensors I recieved in the mail my browser logs into a completely different web interface than the one shown in the tutorials.  Do I just have an old version?

New Poster

Re: Why is my web portal different?

Well, I'm glad to see the online forums are just as responsive as the phone agents.  I haven't heard a response here, nor have I recieved the phone call I was supposed to get about my issue.  I was told someone would call me within 3-5 days, and it has been well over a month. 

I ordered new sensors and would like to install them with my current system.  I log into the portal like the install instructions tell me to do, but there is no option to install the equipment.  Why would you advertise self installation?  Just a courtesy answer telling me to "pound sand" would even be nice.  This whole completely ignore your customer thing is terrible, but what choice do I have?

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