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Web Portal down? Is security system still online?

Frequent Visitor

Web Portal down? Is security system still online?

We can't connect to our account through the web portal or through the phone app.  Is anyone else experiencing this today?  Is the security system still online?

New Poster

Re: Web Portal down? Is security system still online?

We're havign the same issue.  I can't connect via the web ("web page not available") or my iPhone ("error connecting to server").

New Poster

Re: Web Portal down? Is security system still online?

Same here...

New Poster

Re: Web Portal down? Is security system still online?

I am glad it is not just my web port system.

Frequent Visitor

Re: Web Portal down? Is security system still online?

This started last night with some "maintenance" that wasn't announced which was supposedly to fix the constant problems connecting to the cameras from the webportal.  I had to then reboot my three routers to get it to work from my end.

 

It was working for a couple of hours, which was better than before.  It has been down for some time now.

Contributor

Re: Web Portal down? Is security system still online?

I was having the same problem and connected with customer service CHAT; was told Comcast is doing system updates and should be back online a couple of hours. Was told that my home system was still being monitored by Comcast Central. It would have been nice if home security customers were notified in advance that upgrades were being performed today, or AT LEAST a pop-up message when you try to log in on your phone or PC. Woman Frustrated

Problem Solver

Re: Web Portal down? Is security system still online?

Everyone-

 

Sorry for the inconvenience, we’re aware of this XFINITY Home issue and are investigating.




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Frequent Visitor

Re: Web Portal down? Is security system still online?

I was told basically all we have is an audio alarm right now if some one were to break into our house.  Just great, what am I paying for again?  If you use your touch screen and go to Settings>Advanced Settings>Connectivity>Test Connectivty and run the test by hitting next, you'll see that both the Broadband connection AND Cellular backup are down.  This is irresponsible.

New Poster

Re: Web Portal down? Is security system still online?

I called and was told it was a nation wide outage and the service is not currently being monitored. Also, both Internet and cellular connectivity is down as well when I last checked on the touchscreen. This is totally unacceptable!
Frequent Visitor

Re: Web Portal down? Is security system still online?

Now I can't see my cameras on the web portal or through the iPhone app. So it is back to the usual brokenness which tech support said the last outage would fix.