Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,795

members

1,735

online

29,046

topics

Top

Rules are USELESS!!

New Poster

Rules are USELESS!!

I find it ironic that Comcast/Xfinity suggests that users set a rule to start recording with the home camera when there is an alarm detected and make it IMPOSSIBLE to set such a rule.  When you select "Security" you are offered the options of ARM, DISARM, and SEND A MESSAGE.  Why dandle this carrot of there when you KNOW your software is deficient?????

Official Employee

Re: Rules are USELESS!!

Our apologies for your frustration. The rule that you are trying to create can be done by selecting cameras from the initial rule creation screen. If your package includes video recording, It will then give the option to record video or take 5 photos when an alarm is tripped.

New Poster

Re: Rules are USELESS!!

Comcastsean, 

You cannot select the camera when trying to set up rules. I have a camera, I can go and view the feed, but it does not present itself as an option when creating a new rule. Where there used to be the trigger/event type rule setting, there no longer seems to be. The new web portal severly restricts and limits the rules you can create.

 

We are new Xfinity Home users, and it seems as soon as we purchased this service, and got all set up, many of the features and benefits were discontinued / rendered impossible to do. What is being done to return the functionality that was one of the largest draws?

 

Thank you.


ComcastSean wrote:

Our apologies for your frustration. The rule that you are trying to create can be done by selecting cameras from the initial rule creation screen. If your package includes video recording, It will then give the option to record video or take 5 photos when an alarm is tripped.


 

 

 

Official Employee

Re: Rules are USELESS!!

Hi 450north - 

 

I believe the reason you are not seeing "Camera" as an option when creating a rule is account related.  I will private message you.

 

Thanks!

 

Rachel

 

 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 3 replies
  • 999 views
  • 0 kudos
  • 4 in conversation