Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,243

members

1,517

online

36,028

topics

Top

Portal - Not able to login

New Poster

Portal - Not able to login

Hello,

 

When I go from the My Services Screen ->  the XFINITY® Home -> Manage your Home settings

 

I'm redirected to a portal login screen.  It states to use the one I got in email sent -- I don't see an email regarding this.  Additionally I have tried my primary account with or without @comcast.net and none work.  I am able to login through my app on phone.

 

Help please.

 

Official Employee

Re: Portal - Not able to login

Hi mmendetta - 

 

The email address used to sign in to the web portal & mobile app should be the same.  I see the successful mobile app sign in activity you mentioned.  Can you please try signing into the Subscriber Portal at the following link & let me know if you are successful?

 

https://home.xfinity.com/

 

Thanks!

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 871 views
  • 0 kudos
  • 2 in conversation