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Portal - Not able to login

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Portal - Not able to login

Hello,

 

When I go from the My Services Screen ->  the XFINITY® Home -> Manage your Home settings

 

I'm redirected to a portal login screen.  It states to use the one I got in email sent -- I don't see an email regarding this.  Additionally I have tried my primary account with or without @comcast.net and none work.  I am able to login through my app on phone.

 

Help please.

 

Official Employee

Re: Portal - Not able to login

Hi mmendetta - 

 

The email address used to sign in to the web portal & mobile app should be the same.  I see the successful mobile app sign in activity you mentioned.  Can you please try signing into the Subscriber Portal at the following link & let me know if you are successful?

 

https://home.xfinity.com/

 

Thanks!

 

Rachel




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