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New X Home portal

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New X Home portal

I noted there's a new version of the Xfinity home portal, It looks alot like the mobile app.  HUGE PROBLEM: The history page lack details. Specifically what code was used to arm or disarm the security system.  This is MUST KNOW info when mananging a home remotely with multiple access codes for different service providers and family members. Why doesn't the new version (and the mobile app) show this info??? Without this info we have no idea who access our home when. It's a deal breaker!

Official Employee

Re: New X Home portal

Hi dsmith_99 -

 

Thanks you for reaching out.  We appreciate the feedback on the new version of the Subscriber Portal.  We are currently looking to add more detail to the Activity feed to show who the system was Armed/Disarmed by.

 

Thanks,

 

Rachel




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