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I was recently installed (yesterday, to be precise) Xfinity Home Security, and when I tried to access the iPad and iPhone app, as well as the web site this morning, I was not able to connect. I contacted customer service and was told that web related services (web portal, iPad/iPhone and Android related devices) are down. The ability to arm and disarm from the keypad and tablet would not be affected. They are aware of the issue and are working to restore services, but no ETR. The rep advised to try again in 60 minutes. Since I work in an IT related field, I'm sure there's a flurry of activity going on to find the cause and resolve the issue as quickly as possible.
Ditto Chris3. As much money as I pay for this "premier package", it seems that when I am away from home, I can almost never see what is going on while I'm away. What is the use of cameras when you can't check to see what the heck is going on? The portal seems to always be down! I hope Comcast fix these glitches fast!!
Hi Chris3. Sorry I didn't reply right away. I guess I should check the forum more often after I post. System came up about 2 hours after I posted. I've had so many problems since having this alarm system (January 2013) that nothing seems to surprise me. Hopefully Comcast will get their act together soon. Too many glitches!!
It would appear that this situation has reared it's ugly head again.
I can't do anything via the web portal nor the app.
Guess I will have to call the support for this.