Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,515

members

29

online now

1,951,952

discussions

Top

Cannot login to Xfinity Home portal with secondary user account

ANSWERED
New Poster

Cannot login to Xfinity Home portal with secondary user account

Hi, under my account settings I have set up a secondary user account with Xfinity Home access permissions - bit when I try to log in to the Xfinity Home online portal or web app with this user ID and password, it does not give me access.

Has anyone successfully set up a secondary user with Xfinity Home access ?

Accepted Solution

Re: Cannot login to Xfinity Home portal with secondary user account

Hi,

 

I appreciate you taking the time to give us feedback! We are looking into adding multiple users for Xfinity Home.

 

Thanks again,

Shannon

View answer in context
Contributor

Re: Cannot login to Xfinity Home portal with secondary user account

Support on chat said extra users feature is not yet active.
New Poster

Re: Cannot login to Xfinity Home portal with secondary user account

Does anyone know if there has been any progress on this issue?  I would like to be able to give my kids access to the Home security system without giving them access to my entire account by giving them my password.

Official Employee

Re: Cannot login to Xfinity Home portal with secondary user account

Hi,

 

I appreciate you taking the time to give us feedback! We are looking into adding multiple users for Xfinity Home.

 

Thanks again,

Shannon




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Cannot login to Xfinity Home portal with secondary user account

Why is this still not fixed after 5 years?
Frequent Visitor

Re: Cannot login to Xfinity Home portal with secondary user account

need password for portal can't get in

 

Administrator
Administrator

Re: Cannot login to Xfinity Home portal with secondary user account

 

My apologies for the delay in response.   Do you need a password for your primary or secondary?  

 

Thanks,

 

ComcastIrma 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Regular Visitor

Re: Cannot login to Xfinity Home portal with secondary user account

At this time there is no Way to Log into the Subscriber portal with any User account other than the Primary User id,

Bronze Problem Solver
Moved:

Re: Cannot login to Xfinity Home portal with secondary user account