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Camera not viewable in new viewer

New Poster

Camera not viewable in new viewer

Hi, I cannot view my camera in the new portal. I have to go back to the old one to view it. Please fix this, or stop taking me to the new portal until it is fixed.

 

Thanks

New Poster

Re: Camera not viewable in new viewer

Yes, we are having the exact same issue. We cannot view our cameras since the new web portal went active.

 

Please let me know if there is a solution for this.

New Poster

Re: Camera not viewable in new viewer

I am also having the same issue.

Valued Contributor

Re: Camera not viewable in new viewer

Have

the same issue.

New Poster

Re: Camera not viewable in new viewer

I have the same issue.  Camera's do not end up connecting after tyring to for a while.

New Poster

Re: Camera not viewable in new viewer

And stop making me re-type password only to go to old version.

New Poster

Re: Camera not viewable in new viewer

I can see my cameras on my ios but not on this new protal. Do you have a fix for this?

New Poster

Re: Camera not viewable in new viewer

app sucks. loads 50% of the time and 20% of the time for cameras. techs cant seem to have a answer. please fix and make a better app

Regular Visitor

Re: Camera not viewable in new viewer

I am having the same issue with my system, please advise.
New Poster

Re: Camera not viewable in new viewer

Is there a fix to this yet?  It is annoying that I cant ever seen the camera and it just loading.... 

New Poster

Re: Camera not viewable in new viewer

Same issue here.  Can view camera in the old site.

New Poster

Re: Camera not viewable in new viewer

No camera on my computer - PLEASE fix this freaking problem!!!!!!!!!!!!!!!!!!!!!!!!!


Hatch2544 wrote:

Same issue here.  Can view camera in the old site.


 

Official Employee

Re: Camera not viewable in new viewer

For those having issues... just a few suggestions in case they might help... I find that most of the time whenever I have an issue with a webpage displaying properly it's because I'm running outdated software or need to perform an update...

 

1) List the web browser you are using in your post - and check to make sure you've updated to the most recent version of the browser

 

2) Make sure you are running the most recent version of Adobe Flash

 

3) If you're running Windows, make sure to run and install all of the latest Windows updates.

 

4) If all else fails, try a different browser... for example, if you're having issues and you're using Internet Explorer, try using Chrome instead.  This can at least help you narrow your issue down...





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Official Employee

Re: Camera not viewable in new viewer

We apologize for the problems you are having viewing your cameras on our new website.  We have addressed an issue with Internet Explorer web browser.  Please let us know if you are still unable to view your cameras on the new website. 




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New Poster

Re: Camera not viewable in new viewer

I am able to load the smaller preview camera but when it comes to loading the bigger view finder under the camera tab it doesnt load

Official Employee

Re: Camera not viewable in new viewer

Hello, 

 

Please see this post describing our resolution to cameras. 

 

We apologize for the inconvenience this has caused. Thank you for your patience.

 

Karen

 




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