There is only one choice and it is not in all Comcast markets. At select Best Buy's with Comcast Connection Centers in them you can purchase a Arris TM722G eMTA. The Comcast rep will arrange installation and you purchase it from Best Buy. They are $150 plus tax and then Comcast will charge you to get it installed to replace the rental.
Check this LINK for locations that are selling the eMTA's. Look for the Comcast rep in the black or red shirt hanging out in the TV department. If none of these stores are local to you, then your Comcast area is not yet allowing customer owned eMTA's.
Get a equipment receipt for returning your rental modem so if there are billing issues you have proof it was returned.
I talked to a salesman here at my local best buy and he said they don't carry them anymore.He also told me that arris telephony modem is what to get and amazon carries them.I also see them on ebay,so what gives?
I just called Best Buy in my area(Bellevue, WA) and they told me they don't sell them and the Comcast rep told them to have customers call Comast to purchase it.
I called Comcast and of course couldn't get anyone to hep me so I decided to do a live chat and was told I could purchase my own telephony modem but will still be charged $7.00 per month because the voice equipment is a Comcast exclusive. I couldn't believe it. I guess Comcast just doesn't want my business anymore so I think I am cancelling my phone installation.
To the Comcast Cable expert: Is it true that Comcast customers can buy a telephony modem from Comcast and save the $7.00 a month rental charge (assuming no modems are for sale by retailers in the customer service area)? If so, how much will Comcast charge for the latest Arris modem?
There is only one customer-owned telephony modem (eMTA) approved by Comcast and that is an Arris TM722G purchased from Best Buy with a Comcast Connection Center. The unit does both internet and telephone service, but users would still need their own router for a home network. The customer-owned eMTA program is not available in all areas. Do not buy any other eMTA from any other store, Comcast will not provision it.
Here is my story on the modem. I did purchase the Arris TM722G from Best Buy thru the Comcast rep. I took it home and my Comcast installer came out and hooked it up. He told me it would not accept the billing system what ever that means. He said to go back to Best Buy and have the Comcast rep show it has been billed. I took it back to Best Buy and the Comcast rep told me that they don't do anything to it. He told me to return it and call Comcast and tell them I want to purchase the one. When I call Comcast they tell me I can't purchase one. This is really ridiculous. I just wanted to purchase a modem and not pay the $7.00 monthly rental fee but it looks like I am stuck. If I buy another one, I get to pay Comcast another installation charge and if that one doesn't work then what do I do?
Not being allowed to buy your own telephony modem, thereby avoiding the $7.00 monthly rental fee is criminal as far as I am concerned. Perhaps we need to write letters to the President of Comcast. Can we get a petition going? Otherwise, why continue to be a Comcast customer? I can switch to Knology in my area, or I can go to satellite TV. I am totally peed off that Comcast won't allow me to buy a telephony modem. They don't even have a Best Buy connection center in the entire state of Alabama, where I live.
Here is my story on the modem. I did purchase the Arris TM722G from Best Buy thru the Comcast rep. I took it home and my Comcast installer came out and hooked it up. He told me it would not accept the billing system what ever that means....
FYI, the Best Buy store in West Palm no longer sells the voice telephony modem. They are on the list linked above. They said comcast won't let them sell them anymore and everyone needs to rent. Even comcast tells people they can buy it from that store but the answer is NO. I live in Orlando. Is there ANY WAY I can buy the Arris voice modem instead of renting it? I was able to purchase the Motorola surfboard internet modem no problem. But why not voice?? I keep my modems separate.