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Member Since: ‎08-21-2009
Posts: 2

"Out of Area" Calls

Hi,

I have a private line set up on my phone. We are receiving "Out of Area" calls on our phone. Is there the capability to have these blocked? What is bothersome about this is that there is no phone number displayed.

Thank in advacne for any help!

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Official Employee



Member Since: ‎09-20-2011
Posts: 1,561

Re: "Out of Area" Calls

Thank You
-Keisha-
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Member Since: ‎12-17-2011
Posts: 1

How to block unwanted calls

I get 15 to 20 unwanted calls every day.Some are from the same # and call every 15 minutes at nite.No one answers but it continues.How do I stop this.

Posted by
Official Employee



Member Since: ‎09-20-2011
Posts: 1,561

Re: How to block unwanted calls

[ Edited ]

Have you tried calling the number back to get a customer service rep to answer?

I strongly suggest using the Do not call registry because companies are now liable when they call you after you have registry is run by the Federal Trade commission (FTC) The do not call registry does take 31 to 90 days or so for registry to take affect and the calls to stop. As we can not It is a great service and it does work and there are consequences for companies that violate this order. As a company we can not block calls for you, companies you have an existing business relationship with, charities or political organizations.

Here is a summary of the call blocking features that Comcast offers and how they are designed to work:

Anonymous Call Rejection blocks all incoming calls from people who have deliberately blocked their caller ID, either using the Caller ID Block per Call feature (*67) or the Caller ID Block per Line feature.  Typically, their caller ID would show as “Anonymous,” “Private,” or “Private Caller.”  Those inbound callers will instead hear a message that the customer does not want to receive a call from any party that has blocked their caller ID.

Anonymous Call Rejection will not Block any call where the caller ID information is not reported or is incomplete.  For example, calls that either display “Unknown,” just the city and/or state, or just the telephone number are all permitted to ring through.

 

Call Screening:

If you who do not wish to be disturbed by certain people may use the Call Screening feature to block up to twelve telephone numbers.  Inbound callers from those numbers will hear a polite message indicating that they are not receiving calls at this time.

Thank You
-Keisha-
Posted by
Problem Solver



Member Since: ‎12-15-2011
Posts: 1,327

Re: How to block unwanted calls

Add your number to the No Call List.

 

https://www.donotcall.gov/ 

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Member Since: ‎04-22-2012
Posts: 6

Re: How to block unwanted calls

Comcast could block "out of area" callers if it chose to do so.  Stop telling us to contact the FTC.  How can we complain to the FTC when we don't know who is calling?  I got an "out of area" call tonight, and when I asked who was calling a woman gave me her name, but when I asked what company she was with she hung up on me!  COMCAST SHOULD ALLOW US TO BLOCK OUT OF AREA CALLERS. The Comcast "anonymous caller reject" is misnamed and misleading because it does not reject anonymous callers.  Sooner or later a competitor will give us the ability to reject out of area calls, and Comcast subscribers will then leave Comcast in droves.

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Member Since: ‎08-21-2009
Posts: 2

Re: How to block unwanted calls

Thank you for the suggestion but we are on all No Call list.

Best from the Sons of Liberty.

"Don't tread on me!"

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Member Since: ‎10-10-2009
Posts: 1

Re: How to block unwanted calls

  I couldn't agree more southernlawyer!  Out of Area calls, and Unknown callers are from people who are blocking their numbers so you don't know who they are.  Well, in that case, I WANT TO BLOCK THEM FROM CALLING ME!  Doh!!  Is it that hard for Comcast to figure it out?

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Member Since: ‎08-19-2012
Posts: 4

Re: How to block unwanted calls

After the call and before another call, Call comcast call trace at *57 and they will begin to generate a log of information for the local police to access, when you call the police later. I'm going thru that now.

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Member Since: ‎09-16-2003
Posts: 165

Re: How to block unwanted calls

It has gotten worse, lately. The first year I had control. But I think Comcast is selling more numbers now, it's totally out of control 5, 6 or more calls a day with no number to call back as its a spoofed # or you call back and it says things you can't understand and hungs up. I'm looking to drop my comcast voice mail after 2 years, going to try something else as the service is not up to par. They all tell canned response which helps no one.It's like when comcast first took over for AT&T and they had no idea how to keep a stable  internet connection. I have been a 30 year cable subscriber so I know canned script when I hear one. They have little to no control over the voice service and it seems they won't care until people leave in droves, just like with everything else.

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Member Since: ‎08-26-2008
Posts: 1

Re: How to block unwanted calls

I am getting the same thing, in fact, I answered and a lady said my wife had called about lowering our interest rate. I asked when did my wife call, she said she did not know, that is handled by another part of the company. My wife was sitting next to me at the time. I said, my wife has not lived here for years and she does not own any property. I knew this was a scam.

Big Daddy in Suisun

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Member Since: ‎12-19-2012
Posts: 2

Re: How to block unwanted calls

[ Edited ]

I have a criminal calling from Inida claiming "My computer is causing problems on the internet". The way this scam works is that they attempt to get their dupe to turn on Remote Desktop Access at which point they hold your computer hostage for money. I knew immediately it was a ruse but made the mistake of telling the scumbag criminal that he was a "scumbag criminal" and now he has me on his robot dialer for several calls a day. 

 

The number comes up as "Out of Area". Comcast Security says that it is "Illegal for them to block Out of Area numbers". This is a lie as I checked and there is simply no law that fits that description.

 

Comcasts suggestion was to use their trace-call "feature" and then file a local police report. This is, of course, completely useless as even the F.B.I. is powerless against calls being spoofed from India.

 

There are, therefore, only a few possibilities:

 

1. Get COMCAST to change the telephone number (I'm quite sure they'd want to charge for that).

2. Switch providers AND change the telephone number.

3. Drop the landline entirely and go with cell phones ONLY. 

 

The top two cases are bad choices as I'd be off the "Do not call list" and have to re-apply for it and even then I'd still have the same issue of being unable to block "Out of Area" calls. The only solution appears to be the cell option as cell companies are forced by federal law to take action against unsoliceted cellphone calls when reported by customers. 

 

The shame of it is that it's easy for COMCAST to block those calls as it's system actually generates the "Out of Area" message. 

 

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Member Since: ‎01-30-2013
Posts: 1

Re: "Out of Area" Calls

Calls are starting to come in between the hours of 9pm and 5am! Just had one wake me up this morning. Comcast, please provide us a way to stop this or I will drop the service. I cannot have the phone ringing overnight and waking up my kids.
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Member Since: ‎10-23-2010
Posts: 78

Re: "Out of Area" Calls

Comcast will not block some of the out of area call because they are from charities or political places.

Get a blocker, we got one last month and it has blocked over 100 calls!

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Member Since: ‎03-01-2014
Posts: 1

Re: How to block unwanted calls

Like their competitors, Comcast needs to offer a privacy manager service. It's not hard to find if you search in your area...

Privacy Manager* is a call screening service that stops unidentified calls before your phone rings. It works with Caller ID to identify all incoming calls that do not show a phone number.

Calls which show as Anonymous, Unavailable, Out of Area or Private, are asked to identify themselves in order to complete the call.
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Member Since: ‎03-31-2014
Posts: 3

Re: "Out of Area" Calls

how does one go about geting a " call blocker"  ?

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Member Since: ‎07-22-2014
Posts: 2

Re: "Out of Area" Calls

What is a blocker and where do I get one???  Receive 10 to 12 unwaned calls every day.  Also receive calls from cel phone numbers but when you call back call is disconnected.  Keep getting a call from Beverly M. Brown 301-772-5914.

 

 

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Member Since: ‎07-22-2014
Posts: 2

Re: How to block unwanted calls

Already on donotcall list, do not help.

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Member Since: ‎05-23-2014
Posts: 6

Re: "Out of Area" Calls

when i try to put my account number it doe'it work i need a new paypal card

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Member Since: ‎12-19-2012
Posts: 2

Re: "Out of Area" Calls

".... some of the out of area call because they are from charities or political places."

 

Any charity or political party calls that I've ever recieved do NOT show up as "out of area". In fact, EVERY single call I've ever recieved that comes up "out of area" was from an obvious scam artist. 

 

Interestingly, I recieved a call with a Florida number recently that somehow spoofed call display. Without going into details it was amazingly obvious that the call come from out of country which is odd given the valid U.S.A. telephone number on the call display. It's my understanding that criminals overseas are highjacking the call forwarding system to hide their telephone numbers now. 

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Member Since: ‎02-17-2004
Posts: 48

Re: "Out of Area" Calls

Twice in the past two weeks I have had calls show up as "No Phone Number" as the callerID and "Out of Area" as the the number. They also appear this way in my Xfinity voice logs.  The calls are NOT being blocked, as the phone will continue ringing until phone switches to my answering recording -- in both instances there was no message left.

 

I already have Anonymous phone calls blocked, but I can't seem to do anything about these recent calls -- there is no phone number to add to call blocking, and they seem to get past the Anonymous call rejection.

 

Anyone have ideas?  It's strange that these calls have just started to appear -- could they be yet another way that scammers have found their way around DoNotCall lists, and call blocking?

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Member Since: ‎11-12-2014
Posts: 2

Re: "Out of Area" Calls

[ Edited ]

Deleted

Posted by
Bronze Problem Solver



Member Since: ‎08-02-2013
Posts: 4,532

Re: "Out of Area" Calls


Anon465377 wrote:

Twice in the past two weeks I have had calls show up as "No Phone Number" as the callerID and "Out of Area" as the the number. They also appear this way in my Xfinity voice logs.  The calls are NOT being blocked, as the phone will continue ringing until phone switches to my answering recording -- in both instances there was no message left.

 

I already have Anonymous phone calls blocked, but I can't seem to do anything about these recent calls -- there is no phone number to add to call blocking, and they seem to get past the Anonymous call rejection.

 

Anyone have ideas?  It's strange that these calls have just started to appear -- could they be yet another way that scammers have found their way around DoNotCall lists, and call blocking?


yes... it is a way for scammers to bypass the existing technology...   Unfortunately you cannot block 000-000-0000 nor can you block Out of Area calls....  

-=Ray=-
The Support Forums are "public" forums. You should not post identifiable information (name, account number, address, phone numbers and email addresses). Comcast employees are identified with RED letter user-names. All other users of these forums are Comcast customers, the same as you.
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Member Since: ‎03-04-2015
Posts: 1

Re: How to block unwanted calls

The Do Not Call list only works for those willing to abide by it.  Most of these unsolicited calls are scams, many times from out of the country, and they could care less about that list.  I've had my numbers on the list for years (and have checked to see if I'm still on the list) and I continue to get these calls.  The list does not work.

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Member Since: ‎12-04-2003
Posts: 1,220

Re: How to block unwanted calls

New wrinkle to calls from fake microsoft support to check stuff in a computer and then try to sell software. Used to get some random caller id number and I am now getting caller id  'out of area' and the number on the screen  '1-7711'. I can't find anything about it and have googled a lot. I can't use Comcast voice blocking since its not a real number and anon call block function doesn't work for  this number. I have even  answered and politely informed the caller that I have been thru their process before and not interested and please stop calling. They always insist its NOT THEM who called even when I tell them its the same caller id number every time.  They have called many times in the past two days my patience is wearing out. Is there any way to have Comcast block this number? Its really getting bad.

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Member Since: ‎08-02-2013
Posts: 4,532

Re: How to block unwanted calls


TerriB wrote:

New wrinkle to calls from fake microsoft support to check stuff in a computer and then try to sell software. Used to get some random caller id number and I am now getting caller id  'out of area' and the number on the screen  '1-7711'. I can't find anything about it and have googled a lot. I can't use Comcast voice blocking since its not a real number and anon call block function doesn't work for  this number. I have even  answered and politely informed the caller that I have been thru their process before and not interested and please stop calling. They always insist its NOT THEM who called even when I tell them its the same caller id number every time.  They have called many times in the past two days my patience is wearing out. Is there any way to have Comcast block this number? Its really getting bad.


Hi TerriB !

 

I installed NOMOROBO and I am now down to NO CALLS from nefarious telemarketers....

Basically it routes the call first to NOMOROBO's DB of bad numbers/callers/id's and then BLOCKS the call from going to my residence and also to my cellphone since I also suibcribe to the Voice2Go app.....

 

It works!!!

 

-=Ray=-

-=Ray=-
The Support Forums are "public" forums. You should not post identifiable information (name, account number, address, phone numbers and email addresses). Comcast employees are identified with RED letter user-names. All other users of these forums are Comcast customers, the same as you.
Posted by
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Member Since: ‎12-04-2003
Posts: 1,220

Re: How to block unwanted calls

[ Edited ]

geek46 wrote:

TerriB wrote:

New wrinkle to calls from fake microsoft support to check stuff in a computer and then try to sell software. Used to get some random caller id number and I am now getting caller id  'out of area' and the number on the screen  '1-7711'. I can't find anything about it and have googled a lot. I can't use Comcast voice blocking since its not a real number and anon call block function doesn't work for  this number. I have even  answered and politely informed the caller that I have been thru their process before and not interested and please stop calling. They always insist its NOT THEM who called even when I tell them its the same caller id number every time.  They have called many times in the past two days my patience is wearing out. Is there any way to have Comcast block this number? Its really getting bad.


Hi TerriB !

 

I installed NOMOROBO and I am now down to NO CALLS from nefarious telemarketers....

Basically it routes the call first to NOMOROBO's DB of bad numbers/callers/id's and then BLOCKS the call from going to my residence and also to my cellphone since I also suibcribe to the Voice2Go app.....

 

It works!!!

 

-=Ray=-


Ray, I have absolutely no need for Voice2Go app but guess if I get desperate enough and want to use NOMOROBO I will have to  subscribe to it but  I even removed Xfinity connect from my smartphone because I don't want to see my tons of email on my phone. I can go to comcast.net and use webmail on the phone if I need to. I am retired so no need to see my mail when out  and about.Guess I am stuck.

Posted by
Valued Contributor



Member Since: ‎08-13-2010
Posts: 481

Re: "Out of Area" Calls

I don't answer if it's not a number on the caller id that I know.  If it's important they will leave a message on my answering machine.  All they have to say is "Hey it's <name>".

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