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Posted by
New Visitor
Member Since: ‎07-13-2010
Posts: 1

home phone not ringing and cannot dial out???

 
Posted by
New Visitor
  • The Community would like to Welcome you!
Member Since: ‎11-24-2008
Posts: 1

Re: home phone not ringing and cannot dial out???

we do not have dial tone,no incoming and outside calls,need to have dial tone for medical purposes,it is where i get my informations due to my health condition,i am a cancer patient,so very important for us to have phone work.

Posted by
Cable Expert
Member Since: ‎03-02-2007
Posts: 13,937

Re: home phone not ringing and cannot dial out???

First thing to troubleshoot is to press the small "reset" button on the back of your Comcast EMTA phone adapter.

 

Next look at the LED's on the Comcast EMTA phone adapter and report what are lit solid, flashing or dark.

 

Always start troubleshooting your phone issues by plugging in a known good wired phone directly to the L1 jack on your Comcast EMTA and test the phone.  If it then works, then it is a issue with your inside wiring, jacks and phone equipment in your home. 

 

If it doesn't work with a wired phone directly connected to the EMTA, do a live chat with Comcast for help.

 

https://www.comcastsupport.com/sdcxuser/asp/frameset.asp