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Posted by
New Visitor
Member Since: ‎05-31-2009
Posts: 1

cant see my call log

when i try to view my call history it just shows me packages that comcast offers like im not a customer???

Posted by
Cable Expert
Member Since: ‎03-02-2007
Posts: 13,930

Re: cant see my call log

There is a problem with your account.


I'll notify the Comcast admin team, and they will correct it.  Watch this thread and your email as they might need more information.  Because of the long weekend, this won't get looked at until the middle of next week.

Posted by
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Member Since: ‎03-02-2009
Posts: 148

Re: cant see my call log

What are you signing into website with? Comcast username, @comcast.net or another domain such as @yahoo.com? Or no domain at all? From what i know, to see the log you MUST be logged onto with the @comcast.net one if you have internet also from Comcast. This changed for me recently since i was using my yahoo login, and now i have to use my comcast login to see my logs.



Also, try going to the digital voice center and log on with your phone nr and voicemail pin:




If this works then it's a simple username issue, not a problem with the service Smiley Happy

Posted by
Retired Administrator
Member Since: ‎07-01-2010
Posts: 2,486

Re: cant see my call log

Can you clarify the info in the post above please?

Just 'Dete'
Retired Help Forums Admin