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Posted by
New Visitor
Member Since: ‎11-09-2006
Posts: 1

Remote Call Forwarding

I recently converted my AT&T land line into Comcast Digital Voice. I forward my calls to my cell phone whenever I leave the house by dialing the *72 then my cell phone number. However, sometimes I forget to do this, and I was told by Comcast tech support that IT IS IMPOSSIBLE to remote call forward your phone to another call when you'realready outside your home. This is one feature that I really miss, because of the nature of my work, I get calls to my home office, my cell phone, and my home phone numbers. If I forget tocallforward it before I leave the house, it is important for me be able to remote callforward the calls. Will comcast provide this service in the enar future?
Posted by
Bronze Star Contributor
Member Since: ‎01-27-2005
Posts: 168

Re: Remote Call Forwarding

I agree that's an important feature.  I switched over from vonage.  I am used to being able login to the web account and change features that way.
 
I could be at work login to vonage and tell it to forward my calls to my cell which was great.  I think comcast will start coming out with features like that and remote.  Everyone has to remember CDV is in it's infancy stage.  As long as relability and quality come first then features later I am ok with that.  I don't want to sacrifice those over features.
Posted by
Bronze Star Contributor
Member Since: ‎11-22-2003
Posts: 255

Re: Remote Call Forwarding

You may not be aware of this but you can set up to receive e-mail messages for messages left on CDV voicemail.  I travel a lot, and I can use my laptop at client offices and hotels.  Also, if you have a Blackberry or comparable service, you can check your e-mail for messages.  This is some consolation for not being able to remotely forwarding calls from your CDV number.  Personally, I'm wary of forwarding calls since some are non-business calls from charities pleading for contributions and politicians asking for votes (both are exempt from do-not-call rules).. 
Posted by
Contributor
Member Since: ‎11-07-2006
Posts: 24

Re: Remote Call Forwarding

Hi jojos100,

The information that our representative gave you is correct. As of right now, you can only set up call forwarding (or any other feature aside from voicemail) from home. However, we are currently working on some improvements to the Digital Voice Center which will give you control of this feature from anywhere you have internet access, which should be available in the near future.

Thanks for the question!

Andrew.

Posted by
Most Valued Poster
Member Since: ‎09-17-2004
Posts: 30,200

Re: Remote Call Forwarding

Hi Andrew, welcome aboard.:smileywink:
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Posted by
New Visitor
Member Since: ‎01-05-2015
Posts: 1

Re: Remote Call Forwarding

The postings that are shown for remote ability to forward phone messages are from 2006.  Has anything been done by Comcast to allow us to remotely put call forwarding to our cell phone.  We have a home office, and did not put call forwarding on when we left.  It would be most helpful to be able to do this remotely.  Hopefully there has been some progress since 2006...

Posted by
Connection Expert
Member Since: ‎12-24-2003
Posts: 46,464

Re: Remote Call Forwarding

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