I have the hi-speed internet/cable/phone package. All work fine except that the phone keeps going out; no dial tone and no receiving calls. When it works, it works fine. It's been out for over a week now. I've reset the central modem and tried all the troubleshooting tips, which are very limited, to put it kindly. I've chatted with a service rep online and to one via cell phone, they are all of no help. The best I was offered was to have a service tech come out and notified that there would be a 49.95 service fee IF the problem is not Comcast related.
I would like someone for someone from the forum who may have a solution to please post - or if they exist - someone at Comcast who knows how to resolve this problem without giving useless textbook solutions. All my phone jacks have a secure connection and the phone lights on the modem are solidly lit.
As stated in the above post, I have talked to several reps online and via phone regarding the issue. I just assumed that anyone reading it would also assume they were Comcast reps.
Wooooopppppsssssss. my bad. Have they given you a ticket number? Have they set up an apt to come out to your home? I just got my Digital Voice, and except for a couple of glitches that were fixed that day. I got excelant service from them.