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Please explain step by step.
*99 only works the first time.
Also what are the commands to delete, skip, repeat messages? Is there a web page with these commands?
This link should give you most answers on your CDV and voice mail, including managing messages.
Plwase post back with any more questions.
I think a better question is "why can't I change my voicemail greeting through the web portal or my Xfinity Connect App?"
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