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Member Since: ‎05-14-2010
Posts: 1

How do I block a phone number that is harassing me

Please help me I need to block a number from calling me and I do not know how

Posted by
Cable Expert



Member Since: ‎03-02-2007
Posts: 14,379

Re: How do I block a phone number that is harassin

Here you go

 

call screening.JPG

 

You can also add the number to block in Smartzone under .preferences / call screening

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Member Since: ‎01-20-2011
Posts: 44

Re: How do I block a phone number that is harassin

I have been getting calls that shows up on my call log as 80-018-0200 for quite some time now.  I realize that this must be wrong but I want to block the number.  I have had 4 calls just this evening.....the last after 11:45PM.  Normally, I just don't pick up but finally, I picked up the last 2 calls tonight and the first time it was dead silence with a hang up.  The second, dead silence and then, "good bye" and a hang up.  My guess is that Comcast's call log is screwing up and guessing the number might be 800-180-2000.

 

Any ideas, Comcast person that is supposed to be monitoring these forums?

Posted by
Official Employee



Member Since: ‎12-10-2007
Posts: 265

Re: How do I block a phone number that is harassin

We checked from the network side. The call is routed to our network with only 9 digits (800180200). So it is not a call log display issue. Currently, a user can block calls with 10 or 11 digits via star code or Xfinity Connect (previously Smartzone) portal. We will look into future enhancements for this case.

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Member Since: ‎07-22-2010
Posts: 1

Re: How do I block a phone number that is harassin

That # will connect you to a scam! I had the same thing,get calls from that # every night, then i answered it once and got sucked in! they lied to me to let them access my computer remotely, got f**ked, they removed  start files from my computer, were  getting ready to sell me a fix! I cut it off to find that they removed files and back-ups! I still have to fix it, better than the 250$ it might have cost me!

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Member Since: ‎01-20-2011
Posts: 44

Re: How do I block a phone number that is harassin

You are wrong.  Your call blocking system rejects a 9 digit number as incorrect.

Posted by
Visitor
Member Since: ‎07-17-2008
Posts: 1

Re: How do I block a phone number that is harassin

Yes..Please check into into it !! ASAP !!

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Member Since: ‎01-13-2012
Posts: 1

How do I block a phone number that is harassing me

I am receiving a call from 733-856-7567 approximately every 30 minutes.  I also receive calls from 933-856-7567, Unknown and 0000000000.  Xfinity will not allow me to block these numbers, stating that they are invalid numbers.

 

How to I block them?

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Member Since: ‎09-13-2013
Posts: 2

Please block calls from invalid phone numbers

I am getting junk calls from (831) 159‑632‍4. Trying to block this number using your web interface is unsuccessful. I get the message that it is not a valid US number, meaning that the caller is hiding his real number.

 

Why does Comcast allow calls to reach its customers from invalid phone numbers? Please block them.

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Member Since: ‎10-06-2014
Posts: 1

Re: Please block calls from invalid phone numbers

 i am receiving calls several  times a day from 800 900 1370 which apperars is a collection agency,  they ask for a certain person who does not live here and when we advise them of that fact they keep calling several times a day for now two months of aggravtion.  please block this number from our phone.  i am a hearing impaired person who uses a captel captioned phone and they ares harassing me even thoug i have asked them to desist

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Member Since: ‎12-16-2014
Posts: 1

Re: How do I block a phone number that is harassin

I keep on getting calls from "Winnetka, CA" 818-206-4554.  This has been going on for quite a while, sometimes multiple times a day.  I attempted to use the call screening feature (*60, option 1 and 2), and once I entered the number, the response was "phone number not valid.". 

 

How do I stop these clowns from calling me?  This number is a source for a lot of complaints.

Posted by
Bronze Problem Solver



Member Since: ‎08-02-2013
Posts: 4,300

Re: Please block calls from invalid phone numbers


collingwood wrote:

 i am receiving calls several  times a day from 800 900 1370 which apperars is a collection agency,  they ask for a certain person who does not live here and when we advise them of that fact they keep calling several times a day for now two months of aggravtion.  please block this number from our phone.  i am a hearing impaired person who uses a captel captioned phone and they ares harassing me even thoug i have asked them to desist


Log inot your Account online, go to VOICE-PREFERENCES and put that number in the CALL BLOCKING area...

 

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The Support Forums are "public" forums. You should not post identifiable information (name, account number, address, phone numbers and email addresses). Comcast employees are identified with RED letter user-names. All other users of these forums are Comcast customers, the same as you.
Posted by
Bronze Problem Solver



Member Since: ‎08-02-2013
Posts: 4,300

Re: How do I block a phone number that is harassin


NTSchmitz wrote:

I keep on getting calls from "Winnetka, CA" 818-206-4554.  This has been going on for quite a while, sometimes multiple times a day.  I attempted to use the call screening feature (*60, option 1 and 2), and once I entered the number, the response was "phone number not valid.". 

 

How do I stop these clowns from calling me?  This number is a source for a lot of complaints.


Log into your account and enter the number in the CALL BLOCK area.... they will continue to call you, but you will not hear your phone ringing from THAT number.....  one word of caution, once they figure out you blocked them, they will most likely revert to using a call numebr spoofing program to MASK thier number or have it appear as something else.... always be vigilant!!!

 

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The Support Forums are "public" forums. You should not post identifiable information (name, account number, address, phone numbers and email addresses). Comcast employees are identified with RED letter user-names. All other users of these forums are Comcast customers, the same as you.
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Member Since: ‎09-13-2013
Posts: 2

Re: How do I block a phone number that is harassin

@geek46: Your suggestion does NOT work!!!!!! When I try to type the spammer's number into the box for blocking numbers, I get an error message saying it is not a valid telephone number. Somehow spammers have figured out how to show invalid numbers on their target's Caller ID!!!

What Comcast needs to do is allow invalid numbers in the block list!!!!

Posted by
Bronze Problem Solver



Member Since: ‎08-02-2013
Posts: 4,300

Re: How do I block a phone number that is harassin


bshanteau wrote:

@geek46: Your suggestion does NOT work!!!!!! When I try to type the spammer's number into the box for blocking numbers, I get an error message saying it is not a valid telephone number. Somehow spammers have figured out how to show invalid numbers on their target's Caller ID!!!

What Comcast needs to do is allow invalid numbers in the block list!!!!


The spammer is using a spoofing device...How can Comcast program literllay milloins of invalid numbers to not accept?????

 

I am gettying a +20 1 that if you look up is EGYPT, but I know it isn't Egypt calling me...

 

Just trying to explain.... don't shoot the messenger!!!

 

-=Ray=-
The Support Forums are "public" forums. You should not post identifiable information (name, account number, address, phone numbers and email addresses). Comcast employees are identified with RED letter user-names. All other users of these forums are Comcast customers, the same as you.
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Member Since: ‎07-07-2009
Posts: 1

Re: How do I block a phone number that is invalid

I received a phone call from 1 000 000 0000.  I tried to block it but it said I couldn't because it is not a valid number.  If it is not valid, why do I continue to get calls from Mr. Invalid?

Posted by
Bronze Problem Solver



Member Since: ‎08-02-2013
Posts: 4,300

Re: How do I block a phone number that is invalid


cardshop wrote:

I received a phone call from 1 000 000 0000.  I tried to block it but it said I couldn't because it is not a valid number.  If it is not valid, why do I continue to get calls from Mr. Invalid?


In short, the caller is using a program that masks his actual number and displays the 1 000 000 0000 to the person he is calling.... this is SPOOFING and is one of the tactics used by companies/peoplpe to get around the donotcall registry....  it is also used by people trying to scam the unsuspecting.... 

 

If that number is within NoMORobo's database, the call would be stopped before it ever gets to you ( you may hear one ring )....    I use this and my calls went down to almost zero after setting it up...

 

You can look into it here:  https://customer.comcast.com/help-and-support/phone/nomorobo

 

Good luck!

 

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The Support Forums are "public" forums. You should not post identifiable information (name, account number, address, phone numbers and email addresses). Comcast employees are identified with RED letter user-names. All other users of these forums are Comcast customers, the same as you.
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Member Since: ‎09-13-2010
Posts: 57

Re: How do I block a phone number that is harassin

Nomorobo does not work for me because I have Comcast. I could not complete the registration because of comcast
Posted by
Bronze Problem Solver



Member Since: ‎08-02-2013
Posts: 4,300

Re: How do I block a phone number that is harassin


liliwings wrote:
Nomorobo does not work for me because I have Comcast. I could not complete the registration because of comcast

What?    I have Comcast VOIP  incldued in my triple play bundle and it works just fine for me and others who have elected to use it...  Did yo complete the set-up completely????   There are steps that must be completed before your system can work with the NOMOROBO system...

 

In fact, if properly setup, you will see the calls being Forwarded to NoMoRobo's phone number in your placed call logs....   it's a way of doublechecking the service.

 

-=Ray=-

-=Ray=-
The Support Forums are "public" forums. You should not post identifiable information (name, account number, address, phone numbers and email addresses). Comcast employees are identified with RED letter user-names. All other users of these forums are Comcast customers, the same as you.
Posted by
Bronze Problem Solver



Member Since: ‎08-02-2013
Posts: 4,300

Re: How do I block a phone number that is harassin

[ Edited ]

 Don't know WHEN Comcast will implement this, but the FCC just ruled on Telephone Providers and the blocking of RObocalls...

 

" The Federal Communications Commission has given the nation's phone companies the green light to block those annoying and illegal robocalls - as well as unwanted spam text messages. "

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Thanks!

 

-=Ray=-
The Support Forums are "public" forums. You should not post identifiable information (name, account number, address, phone numbers and email addresses). Comcast employees are identified with RED letter user-names. All other users of these forums are Comcast customers, the same as you.
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Visitor
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Member Since: ‎10-08-2013
Posts: 1

Re: How do I block a phone number that is harassin

I've blocked 25 unwanted annoyance call numbers.  That's the max (I have 2 lines).  Anyway to get more?

Posted by
Bronze Problem Solver



Member Since: ‎08-02-2013
Posts: 4,300

Re: How do I block a phone number that is harassin


fchoff wrote:

I've blocked 25 unwanted annoyance call numbers.  That's the max (I have 2 lines).  Anyway to get more?


Comcast only offer the 25 line blocking....  you may need to look into a phone system that can also BLOCK callers as some manufacturers of home phones do offer this option.

-=Ray=-
The Support Forums are "public" forums. You should not post identifiable information (name, account number, address, phone numbers and email addresses). Comcast employees are identified with RED letter user-names. All other users of these forums are Comcast customers, the same as you.
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