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Member Since: ‎06-18-2004
Posts: 68

How Do I Disable Voicemail?

Hi, How do I totally disable voicemail?

When I first got comcast telephone service, they told me I would have to enable voicemail in order to use it. I never enabled it, but recently on a whim I logged into the voicemail area at the comcast.net site and to my surprise I saw it had taken several messages. So, I missed ever hearing them until it was too late because for some reason reason voicemail answered the call instead of my answering machine.


How do I totally disable voicemail?

Thanks a bunch.
Posted by
Connection Expert



Member Since: ‎09-29-2007
Posts: 6,438

Re: How Do I Disable Voicemail?



Naja_711 wrote:
Hi, How do I totally disable voicemail?

When I first got comcast telephone service, they told me I would have to enable voicemail in order to use it. I never enabled it, but recently on a whim I logged into the voicemail area at the comcast.net site and to my surprise I saw it had taken several messages. So, I missed ever hearing them until it was too late because for some reason reason voicemail answered the call instead of my answering machine.


How do I totally disable voicemail?

Thanks a bunch.

F.W.I.W You might want to Keep Voice Mail as a back up for your Answering Machine.  If Your AM fails to pick up the Caller goes to VM and the call is not lost.  Answering machines fail during a power outage or when you are talking on the phone.  At those times the VM would pickup
 
Just need to make sure that the VM picks up a 8 rings and the AM picks up at 4 rings.  That way almost all calls will go to the AM
 
Just some food for thought.
 
As for actually turning off the VM that would probably have to be a moderator here or a call to Comcast at 1800Comcast and follow the prompts to Digital Voice
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Member Since: ‎06-12-2007
Posts: 57

Re: How Do I Disable Voicemail?

Hello Naja_711:

     Thank you for posting your question on the CDV Forum about your Voice Mail feature. I am sorry you were misinformed about how our Voice Mail works. You do not have to activate the Voice Mail in order for it to work. However, you should create a greeting message and secure pass word. I have checked your account and this feature is on your account. You can not deactivate Voice Mail yourself; you will need to contact us to have this feature removed. Another option would be to change the ring count on your answer machine to 4 or less as our Voice Mail picks up after 5 rings.

Feel free to email me directly if you do not get a resolution through normal means.

Thanks

modmlr

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Member Since: ‎06-18-2004
Posts: 68

Re: How Do I Disable Voicemail?

Thank you very much for your replies. I have set the comcast voicemail to the highest amount of rings setting (9), and left my answering machine at 4 rings like it was before, and that seems to be doing fine. I have also set it to email me in the case the voicemail does take a message.
Posted by
Connection Expert



Member Since: ‎09-29-2007
Posts: 6,438

Re: How Do I Disable Voicemail?



Naja_711 wrote:
Thank you very much for your replies. I have set the comcast voicemail to the highest amount of rings setting (9), and left my answering machine at 4 rings like it was before, and that seems to be doing fine. I have also set it to email me in the case the voicemail does take a message.

Glad you got it worked out. 
Posted by
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Member Since: ‎08-18-2008
Posts: 3

Re: How Do I Disable Voicemail?

You can disable voicemail feature.... just call 1-800 COMCAST / chat .. they can disable that feature in their end... it will just take 24 hours for that to take effect.
Posted by
Regular Visitor
Member Since: ‎02-15-2007
Posts: 6

Re: How Do I Disable Voicemail?

I also started getting messages about setting up xfinity voice message.  In order to set the rings to the highest setting, do I need to set up the voice mail first with a password, etc..

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Member Since: ‎08-15-2011
Posts: 2

Re: How Do I Disable Voicemail?

[ Edited ]

I don't use voicemail and find it to be a huge nuisance. I've asked Comcast repeatedly to disable it, but it gets turned back on and causes me to miss messages. The biggest problem is that it picks up when I am home and on the phone. I would much rather have callers get a busy signal so they know that I'm home but on the phone. I rely on my machine at home and may have to swith providers since Comcast doesn't seem to allow me to disable voicemail.

Posted by
Visitor
Member Since: ‎08-29-2015
Posts: 1

Re: How Do I Disable Voicemail?

I've had the same problems. Missed important calls without knowing it. I had a medical bill turned over to a collection agency thanks to having my calls going into voicemail that we don't use and never knew was taking our calls. I just tried to call to disable voicemail, but that department doesn't take calls on the weekend.

 

Thanks a lot Comcast, you're really finding innovative ways to make your customers' lives a little more frustrating.

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