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12-18-2007 03:30 PM
Hi, How do I totally disable voicemail?
When I first got comcast telephone service, they told me I would have to enable voicemail in order to use it. I never enabled it, but recently on a whim I logged into the voicemail area at the comcast.net site and to my surprise I saw it had taken several messages. So, I missed ever hearing them until it was too late because for some reason reason voicemail answered the call instead of my answering machine.
How do I totally disable voicemail?
Thanks a bunch.
12-19-2007 11:16 AM
Thank you for posting your question on the CDV Forum about your Voice Mail feature. I am sorry you were misinformed about how our Voice Mail works. You do not have to activate the Voice Mail in order for it to work. However, you should create a greeting message and secure pass word. I have checked your account and this feature is on your account. You can not deactivate Voice Mail yourself; you will need to contact us to have this feature removed. Another option would be to change the ring count on your answer machine to 4 or less as our Voice Mail picks up after 5 rings.
Feel free to email me directly if you do not get a resolution through normal means.
12-19-2007 11:24 AM
12-22-2007 02:33 PM
Glad you got it worked out.
Thank you very much for your replies. I have set the comcast voicemail to the highest amount of rings setting (9), and left my answering machine at 4 rings like it was before, and that seems to be doing fine. I have also set it to email me in the case the voicemail does take a message.
12-22-2007 05:20 PM
09-30-2008 05:58 PM
I also started getting messages about setting up xfinity voice message. In order to set the rings to the highest setting, do I need to set up the voice mail first with a password, etc..
05-28-2014 03:07 PM
I don't use voicemail and find it to be a huge nuisance. I've asked Comcast repeatedly to disable it, but it gets turned back on and causes me to miss messages. The biggest problem is that it picks up when I am home and on the phone. I would much rather have callers get a busy signal so they know that I'm home but on the phone. I rely on my machine at home and may have to swith providers since Comcast doesn't seem to allow me to disable voicemail.
11-11-2014 08:29 AM
I've had the same problems. Missed important calls without knowing it. I had a medical bill turned over to a collection agency thanks to having my calls going into voicemail that we don't use and never knew was taking our calls. I just tried to call to disable voicemail, but that department doesn't take calls on the weekend.
Thanks a lot Comcast, you're really finding innovative ways to make your customers' lives a little more frustrating.
08-29-2015 09:37 PM
When you pickup the phone, if you hear a fast stutter dial tone, that indicates that you have a voice mail.
09-01-2015 07:27 AM
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.
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