We upgraded from the double to triple play July 19th adding digital phone.
We have spoken with over a dozen agents and had two field techs. We receive only some calls. Even Comcast has trouble calling us therefore we cannot continue trouble shooting with the same agaent.
I am elderly and ill and need reliable phone service. This has been over a week now of trying to get someone to tell us there is a ticket that has been escalated. One lady, Sabrina badge # 5016 was enthusiastic but she has now been unabke to call us back proving we are missing calls. We have given numbers of people who cannot call in at all but to no avail. .
I am waiting two more days then going back to VERIZON. We never mssed a call with them.
We will get the double play for one year at ten more dollars then verizon triple play will be available as Fios is being dug as we speak.
I feel badly as i have been a loyal customer for years with Comcast and if only they would get this issue attended to we would be all set.
I spoke with a "Larry" who told me the issue is internal. Perhaps it was you. I am hoping that Danielle Hayes at
14105133156 (Whitemarsh) will follow through with you. We spoke last week and she has Sunday and Monday off..
I would like to stick with the triple play from Comcast instead of the double play with Verizon but may have no choice.
We were thinking, is it possible to start all over from the very beginning hoping to pick up on an error that is eluding everyone during the first attempt.
It would mean replacing the modem etc. all hard and software redone or retraced but I do not know if it is advisable. Is there some way you can reach her Tuesday and see if this can be done by the end of the week .
The issue remains the same. Some calls cannot be received. and I have given at least three of these to Comcast.
This is an update to my issue. i spoke with Kim Pinkett last night and she said she would disable voice mail as my recorder would be in conflict with it. I currently have the answering machine at 4 rings and the fax at 6. Voice mail still appears but I think it will take a day or two to be terminated.
We are hopeful that Thursday we can call a couple of the numbers that consistently could not be received at our home and have success. If not we are to call Andrai, our installer, and M.Pinkett. My hope is still to get the triple play to become effective.
Does anyone here have an update on the staus of the issue. The inital instalation was July 20 and the second attempt was Monday of this week.
We received no contact today to indicate an error was discovered.
Thank you for your continued cooperation an contact.
Please see your pm as I just reached the NJ repair center for verizon who said verizon never ported my number over but only stopped the verizon voice mail on 7/24/11.
Comcast said they would tell Verizon to stop the verizon phone but Bob for verizon in repair said our number is still acticve with verizon and has never been disconnected. No wonder the trouble. Please get this to someone who can help us.