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Posted by
New Visitor
  • The Community would like to Welcome you!
Member Since: ‎12-11-2011
Posts: 1

Disabling my call waiting feature

I want to disable call waiting, for more than just the current call. How do I go about doing this?

Posted by
Silver Problem Solver
Member Since: ‎02-22-2007
Posts: 6,127

Re: Disabling my call waiting feature

Hello,

You can dial *70 before making an outgoing call to disable call waiting

Posted by
New Visitor
  • Happy Valentine's Day 2015!
Member Since: ‎10-19-2009
Posts: 1

Re: Disabling my call waiting feature

But *70 only works for the current call.  I want to disable it forever.  How do I do that?

Posted by
Cable Expert
Member Since: ‎03-02-2007
Posts: 13,710

Re: Disabling my call waiting feature

To permanently disable call waiting please call Comcast support.  That is the only way.

Posted by
New Visitor
Member Since: ‎08-27-2012
Posts: 1

Re: Disabling my call waiting feature

What if I want to disable it in anticipation of an incoming call?

 

I know some of the non-digital phone service providers have a command you can punch to disable it for a while and then another command that you can punch to re-able it.

 

Finally, when I was with Vonage, I could actually log in to my account online and change the call-waiting and call forwarding settings there.

 

Xfinity needs to get on the stick.

 

Posted by
New Visitor
Member Since: ‎11-15-2006
Posts: 1

Re: Disabling my call waiting feature

#43 turns Call Waiting OFF.  *43 turns Call Waiting ON. *70 is on a per call basis, #43 turns it off until you turn it back on with *43.  Smiley Happy

Posted by
New Visitor
Member Since: ‎05-29-2008
Posts: 1

Re: Disabling my call waiting feature

#43 does not work with unlimited select.  I have called numerous times and can't get anyone to disable call waiting.  I am at the end of my rope here.  Someone should be able to fix this.

Posted by
Visitor
Member Since: ‎11-16-2013
Posts: 4

Re: Disabling my call waiting feature

I've been trying to disable call waiting by working with Comcasts tech support. They've told me that my account reflects that the option is disabled however, I still can hear the beep while on the phone. We were round and round and round until I finally stopped into a Comcast office. Apparently this is an issue with their modems. Comcast would "flip the switch" to remove Call Waiting but if the model ever had to be reset, the option would reinstall. To fix this I was given another modem, a newer model. Apparently, they fixed this bug with this new modem because the call waiting feature is no longer on my line.

Posted by
Contributor
Member Since: ‎11-22-2013
Posts: 6

Re: Disabling my call waiting feature

[ Edited ]

I see the above post is rather recent. I too have been having issues with having called SEVERAL employees. This is hindering my ability to do a work at home job. I just recently got my service, as in October. One would hope that we would have a New modem being as we were told so at the time of pickup. Having read the other comments I wondered if others had stayed with Comcast and had success at turning off call waiting any other way or is it off to pick up a new modem?

Also my problem is not with me making calls, I would be recieving calls and need to Not have call waiting sending others to my voice mail.

So where is the code for that?

Posted by
Visitor
Member Since: ‎11-16-2013
Posts: 4

Re: Disabling my call waiting feature

I need a "no call waiting "line for the same reason, a work from home project. This new modem has fixed my problem, hope you find the NEW modem works too. I ended up going in to a Comcast store to get this issue resolved, no one could identify the problem when I called in to their tech support.
Posted by
Contributor
Member Since: ‎11-22-2013
Posts: 6

Re: Disabling my call waiting feature

Got a new modem today, the tech there said that NO ONE did anything and again reassured us that we were getting what we needed...

Newsflash the call waiting still works

THANKS FOR ALLOWING ME TO LOSE MY JOB COMCAST

Posted by
Contributor
Member Since: ‎11-22-2013
Posts: 6

Re: Disabling my call waiting feature

Lifesaver!!!!

I got in touch with Nick and he got it done, after a few private messages and bam!

Got a call and they turned off my features!!!!!

 

Posted by
Visitor
Member Since: ‎08-16-2012
Posts: 1

Re: Disabling my call waiting feature

I have the same problem any help would be appreciated.

Posted by
New Visitor
Member Since: ‎04-01-2014
Posts: 1

Re: Disabling my call waiting feature

Any new information on how to get call waiting removed as soon as possible? Ive been calling 1-800-comcast and they keep telling

Me different stories. I NEED THIS REMOVED ASAP!
Posted by
Visitor
Member Since: ‎11-16-2013
Posts: 4

Re: Disabling my call waiting feature

If Comcast says they've removed the Call Waiting option and you want to check it while they're still on the phone, have them use another phone to call your landline while you're on the landline talking to them. If they or you hear the Beep for an incoming call they'll know it's not turned off. They kept telling me that when they looked at my account the Call Waiting option was off so I had them call me and they heard the beep. They didn't know what to do so I went in to the Comcast office and that's when they discovered a problem with the old modem. They handed me a new modem and it fixed my problem.
Posted by
New Visitor
Member Since: ‎11-02-2014
Posts: 1

Re: Disabling my call waiting feature

i need to have this guy named Nick information.  I have been fighting with Comcast now for 3 weeks to get them to remove call waiting off of my line.

 

 

Posted by
New Visitor
Member Since: ‎12-17-2014
Posts: 1

Re: Disabling my call waiting feature

I too am now also in this positionI was luckily able to resolve this via a phone call. Unfortunately as a former Comcast employee I can say it is a matter of getting the right person on the phone. Many times these companies just hire someine because they worked at a local mom and pops and know how to smooth talk a customer but they do not necessarily have the technical skills to properly address your issues. It may take a few phone calls and some persistence but this can be done. The best way is to call and keep on the line until it is removed. They will tell you its something that takes 2-3 days which is BS. This is actually as simple as removing some checkmarks on your account and then sending a provision to the modem for the settings to take place. Unfortunately Comcast customer service is still lacking in many areas so you will need to be persistent and ride them to get the service.

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