So I am a new subscriber as of today. Everything seems to be working with my phone. Except call forwarding. When doing *72 + the number, I get the recording that confirms the call forwarding feature. I even go into smartzone and it confirms that the number "took". But then, when I try to test it, it does not forward the call. It rings for about 5 times and goes straight to voicemail. I tried *73 to undo (it does) and then *72 again. Same results.
I understand. I tried that. The problem is that the remote phone is not ringing at all (therefore, I can't answer it). The local (comcast) phone still rings and answers to voicemail. When I did the *72 a second time, it just gives me a dial tone.
Here's how to test if it works. I had the same issue. I was forwarding my home phone to my cell and those were the only two phones I had. To test if the forwarding is working, I picked up my home phone and dialed *67 (block the number) and then my home phone. It rang directly to my cell!