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Posted by
Regular Visitor
Member Since: ‎03-26-2009
Posts: 7

Buy own voice/data modem?

[ Edited ]



I know you can buy your own data modem and not pay the monthly rental fees, but can you buy your own voice/data modem for use with Digital Voice and Internet at someplace other than Best Buy?


If so, is there an approved list?




Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 15,192

Re: Buy own voice/data modem?

[ Edited ]

Best Buy's in certain markets with Comcast Connection centers are the only place  to purchase a eMTA.  At the time of purchast the Comcast rep will setup the tech visit to install the eMTA and at that time the tech will take back the rental.  The hardware is a Arris TM722G.


The official post in the stickies is at this LINK


No other choices are available right now, including purchasing directly from Comcast. 

Posted by
  • The Community would like to Welcome you!

Member Since: ‎03-02-2011
Posts: 2

Re: Buy own voice/data modem?

I was told by a Comcast Tech (telephone support) that in my area (Seattle, WA), I can buy an approved modem and NOT be required to purchase a tech visit (I can call Comcast and get it provisioned, registered, etc).


I currently have the Triple Play (with telephone).  I want to discontinue my modem rental and purchase a Docsis 3.0 with EMTA (telephony).  What are my modem options?  And do I have to purchase from BestBuy?