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Voice mail indicator light on the phone not working

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎10-24-2011
Posts: 11
Message 1 of 6 (2,664 Views)

Voice mail indicator light on the phone not working

Our phones no longer display when we have voicemail.  This use to work with the old Comcast box.  The Comcast box had to be replaced last week when the old box had no power.  Any ideas.

5 REPLIES
Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 16,243
Message 2 of 6 (2,662 Views)

Re: Voice mail indicator light on the phone not working

Do you have the studdertone when you pickup the receiver when there is a voice mail?

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎10-24-2011
Posts: 11
Message 3 of 6 (2,659 Views)

Re: Voice mail indicator light on the phone not working

Currently no.  However don't recall if I did with the other Cable router/modem

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Posted by
Edited on
‎10-24-2011 09:19 PM

Cable Expert

Member Since: ‎03-02-2007
Posts: 16,243
Message 4 of 6 (2,655 Views)

Re: Voice mail indicator light on the phone not working

[ Edited ]

The Comcast Cares Team has been notified and will look into the issues with the voice mail notifications.

 

Watch this post and your email for updates from the team during the business week.

 

In the meantime please reset your eMTA by pressing the small recessed button on the back panel where the cables attach.  You will need a toothpick or some poker to press the button.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎10-24-2011
Posts: 11
Message 5 of 6 (2,648 Views)

Re: Voice mail indicator light on the phone not working

Ok.  I try the reset tomorrow.

Posted by
Edited on
‎10-25-2011 02:24 PM

Official Employee

Member Since: ‎09-20-2011
Posts: 1,561
Message 6 of 6 (2,627 Views)

Re: Voice mail indicator light on the phone not working

[ Edited ]

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Sorry about the issues you are having.

Can you confirm if you are still experiencing an issue.

Thank You
-Keisha-
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