Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,381,595

members

91

online now

1,612,577

discussions

Voice mail from the web interface not working

SOLVED
Posted by
Frequent Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.

Member Since: ‎08-24-2011
Posts: 22
Message 1 of 20 (2,241 Views)

Voice mail from the web interface not working

- Always only says "Voice mail is unavailable" although I am able to check voicemail from my home phone.

1 ACCEPTED SOLUTIONS
Posted by
Frequent Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.

Member Since: ‎08-24-2011
Posts: 22
Message 16 of 20 (2,013 Views)

Re: Voice mail from the web interface not working

 I was contacted by Comcast Executive Customer Care. They were able to resolve the problem. All set. Thanks for kicking this up to them Larry.

19 REPLIES
Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 16,256
Message 2 of 20 (2,229 Views)

Re: Voice mail from the web interface not working

The Comcast Cares Team has been notified and will get the right people involved.

 

Watch this post and your email for updates from the team next business week.

Posted by
Official Employee

Member Since: ‎05-04-2011
Posts: 2,077
Message 3 of 20 (2,179 Views)

Re: Voice mail from the web interface not working

-

 

Has your services been restored. I'm not able to retrieve any of your modem information.

Thank You

-ComcastLarry-
Posted by
Frequent Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.

Member Since: ‎08-24-2011
Posts: 22
Message 4 of 20 (2,173 Views)

Re: Voice mail from the web interface not working

Unfortunately I am still without power or cable due to hurricane Irene. I will post back when things get back up.

Latest information I have is that it may be out until this Sunday or Monday. Not fun. Thanks for looking into this.

I can still see on the website any calls that I have missed during this time, if that helps. Just no voice mail.

 

Posted by
Frequent Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.

Member Since: ‎08-24-2011
Posts: 22
Message 5 of 20 (2,169 Views)

Re: Voice mail from the web interface not working

Hello Larry,

  Miraculously my power and cable got restored today! I am back online with the cable modem if you need to check it.

 

Thank you.

Posted by
Frequent Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.

Member Since: ‎08-24-2011
Posts: 22
Message 6 of 20 (2,135 Views)

Re: Voice mail from the web interface not working

Was wondering if there was going to be any follow upi on this? Should I post as a new topic again?

Thanks.

Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 16,256
Message 7 of 20 (2,133 Views)

Re: Voice mail from the web interface not working

I've let Larry know your issue has not been resolved.

Posted by
Frequent Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.

Member Since: ‎08-24-2011
Posts: 22
Message 8 of 20 (2,125 Views)

Re: Voice mail from the web interface not working

Thank you JayInAlg

 
Posted by
Frequent Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.

Member Since: ‎08-24-2011
Posts: 22
Message 9 of 20 (2,104 Views)

Re: Voice mail from the web interface not working

Still nothing. I am going to repost or ..gulp...call support (which is so painful!) They ask you the same scripted questions no matter how many times you call. Smiley Sad

Smiley Sad

Posted by
Frequent Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.

Member Since: ‎08-24-2011
Posts: 22
Message 10 of 20 (2,104 Views)

Voice mail from the web interface not working

- Always only says "Voice mail is unavailable" although I am able to check voicemail from my home phone.

2nd post.

Original post 08-27-2011 06:41 PM . > no resolution.

 

 

Thanks.

 

 

Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 16,256
Message 11 of 20 (2,097 Views)

Re: Voice mail from the web interface not working

I've notified Larry again.

Posted by
Visitor
Member Since: ‎11-19-2010
Posts: 3
Message 12 of 20 (2,094 Views)

Re: Voice mail from the web interface not working

when I click the voice mail message, a page comes up stating need plugin

Posted by
Official Employee

Member Since: ‎05-04-2011
Posts: 2,077
Message 13 of 20 (2,071 Views)

Re: Voice mail from the web interface not working

-

 

Sorry for the late response, I'm still working on resolving your issue. I've escalated a ticket for this.

Thank You

-ComcastLarry-
Posted by
Frequent Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.

Member Since: ‎08-24-2011
Posts: 22
Message 14 of 20 (2,055 Views)

Re: Voice mail from the web interface not working

Thanks Larry. What does that mean? Will someone be contacting me?

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎09-17-2011
Posts: 1
Message 15 of 20 (2,042 Views)

Re: Voice mail from the web interface not working

I've had Comcast service since the middle of August, and initially voicemail from the web interface worked fine.  But just a couple of days ago I finally got the port of my old AT&T number to Comcast to complete, and it appears since then it hasn't worked.  It just says "temporarily unavailable" from the inbox preview screen, and if I go to the voice tab in my e-mail and click show details on the error I get:

 

unable to retrieve profile summary for: [username]@comcast.net(caused detail:invalid request: (SSML auth failed, gateway message=[The subscriber with: phone number:: null has no cstVTNs attributes populated SSML DVP LDAP get prfile failed - The cstVTNs attribute is empty.] gateway reason=[SSML DVP LDAP get profile failed - The cstVTNs attribute is empty.]))

 

The reference code is SCC-0235.

 

In addition, the Xfinity Mobile app on my Android phone keeps displaying the original temporary Comcast number when I view voicemail instead of my ported AT&T number.

 

Is this a temporary glitch or something I need to call into customer care about?

Posted by
Frequent Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.

Member Since: ‎08-24-2011
Posts: 22
Message 16 of 20 (2,014 Views)

Re: Voice mail from the web interface not working

 I was contacted by Comcast Executive Customer Care. They were able to resolve the problem. All set. Thanks for kicking this up to them Larry.

Posted by
Official Employee

Member Since: ‎09-20-2011
Posts: 1,561
Message 17 of 20 (1,942 Views)

Re: Voice mail from the web interface not working

----

Sorry about the issues you were having. I am happy to hear that Larry has resolved your issues.

Thank You
-Keisha-
Posted by
Official Employee

Member Since: ‎09-20-2011
Posts: 1,561
Message 18 of 20 (1,940 Views)

Re: Voice mail from the web interface not working

jmmarton---

Sorry about the issues you are having. I do see their has been tickets opened on your account for this issue. Are you still experiencing the same issue?

Thank You
-Keisha-
Posted by
Official Employee

Member Since: ‎09-20-2011
Posts: 1,561
Message 19 of 20 (1,938 Views)

Re: Voice mail from the web interface not working

rosea1762--

Sorry about the issues you are having. Can you confirm if you are still having issues.

Thank You
-Keisha-
Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎02-06-2012
Posts: 1
Message 20 of 20 (1,549 Views)

Re: Voice mail from the web interface not working

I have been experiencing this exact issue since I started my service six months ago. I would like to be able to use all the services I am paying for.

 

I have spoken with Customer Support; they told me to wait ten days for the system to activate because I had not yet set up my voicemail greeting. That was three months ago.

 

Voicemail access functions from the handset, but not the web interface. I would appreciate the resolution of this issue. Thank you.

-->