Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,380,064

members

85

online now

1,611,254

discussions

Change Remote access to voice mail

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎05-15-2013
Posts: 2
Message 1 of 5 (1,482 Views)

Change Remote access to voice mail

I would like to change the code for calling into home phone to retrieve voice messages. How might I do that?

4 REPLIES
Posted by
Edited on
‎05-15-2013 08:39 PM

Problem Solver

Member Since: ‎01-11-2013
Posts: 1,315
Message 2 of 5 (1,472 Views)

Re: Change Remote access to voice mail

[ Edited ]

On the users and settings tab  https://customer.comcast.com/Secure/UserSettings/

pick email and  voice settings on the right side is change voicemail pin.

Voice settings

 

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎05-15-2013
Posts: 2
Message 3 of 5 (1,443 Views)

Re: Change Remote access to voice mail

Remove pass code from retrieving voice messages while at home
Posted by
Edited on
‎05-15-2013 09:47 PM

Problem Solver

Member Since: ‎01-11-2013
Posts: 1,315
Message 4 of 5 (1,438 Views)

Re: Change Remote access to voice mail

[ Edited ]

Click on the line Change voicemail pin on the menu   after navigating to the menu in the instructions I sent earlier.

Posted by
Edited on
‎05-15-2013 09:52 PM

Problem Solver

Member Since: ‎01-11-2013
Posts: 1,315
Message 5 of 5 (1,436 Views)

Re: Change Remote access to voice mail

[ Edited ]

IN this menu 

http://smartzone.mail.comcast.net/zimbra/h/options?selected=

Thats the preferences tab once you get to mail.

Click on voice.

Then click on checking voicemail.

under checking voicemail you can turn on and off giving the pin from home and also change the pin

 

Checking Voicemail
Playback
Automatically play my new messages
Announce date and time when playing voice messages
Number of prompts
Rapid (fewer prompts)
Standard
Extended (more prompts)
Voicemail Login
Require PIN to access voicemail from Comcast Digital Voice phone
When someone is sent to voicemail, prompt them in
English
Spanish
When I call to check voicemail, prompt me in
English
Spanish

 

-->