I'll notify the Comcast admin team, and they will correct it. Watch this thread and your email as they might need more information. Because of the long weekend, this won't get looked at until the middle of next week.
What are you signing into website with? Comcast username, @comcast.net or another domain such as @yahoo.com? Or no domain at all? From what i know, to see the log you MUST be logged onto with the @comcast.net one if you have internet also from Comcast. This changed for me recently since i was using my yahoo login, and now i have to use my comcast login to see my logs.
Also, try going to the digital voice center and log on with your phone nr and voicemail pin: