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cant see my call log

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎05-31-2009
Posts: 1
Message 1 of 4 (1,045 Views)

cant see my call log

when i try to view my call history it just shows me packages that comcast offers like im not a customer???

3 REPLIES
Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,639
Message 2 of 4 (1,044 Views)

Re: cant see my call log

There is a problem with your account.

 

I'll notify the Comcast admin team, and they will correct it.  Watch this thread and your email as they might need more information.  Because of the long weekend, this won't get looked at until the middle of next week.

Posted by
Valued Contributor

Member Since: ‎03-02-2009
Posts: 148
Message 3 of 4 (1,040 Views)

Re: cant see my call log

What are you signing into website with? Comcast username, @comcast.net or another domain such as @yahoo.com? Or no domain at all? From what i know, to see the log you MUST be logged onto with the @comcast.net one if you have internet also from Comcast. This changed for me recently since i was using my yahoo login, and now i have to use my comcast login to see my logs.

 

 

Also, try going to the digital voice center and log on with your phone nr and voicemail pin:

 

https://login.comcast.net/login?s=dvc

 

If this works then it's a simple username issue, not a problem with the service Smiley Happy

Posted by
Retired Administrator

Member Since: ‎07-01-2010
Posts: 2,486
Message 4 of 4 (1,019 Views)

Re: cant see my call log

Can you clarify the info in the post above please?

Just 'Dete'
Retired Help Forums Admin