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can't reach my home phone

Posted by
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Member Since: ‎10-15-2008
Posts: 5
Message 1 of 5 (3,969 Views)

can't reach my home phone

For some reason when I try to call my home phone (to check on my kid!)  I get a recording "The party you are trying to reach is not currently accepting calls at this number".  What's going on???

4 REPLIES
Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,628
Message 2 of 5 (3,968 Views)

Re: can't reach my home phone

You most likely have call screening set so it is not letting your cell phone number through.

 

You need to go into Xfinity Connect and check your call screening settings and unblock yourself.  It's under preferences / call screening.

Posted by
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Member Since: ‎10-15-2008
Posts: 5
Message 3 of 5 (3,963 Views)

Re: can't reach my home phone

Thanks, but actually, no, there are no call screenings set.  I call my house phone every day, and this has never happened before.  We did have a power outage last night. Could have somehow affected?

Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,628
Message 4 of 5 (3,960 Views)

Re: can't reach my home phone

With the eMTA having a battery for backup, it normally wouldn't affect anything.

 

Since your not home, then please call Comcast support and they can look into the health check on the eMTA, and do a remote reset on it.

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Member Since: ‎10-15-2008
Posts: 5
Message 5 of 5 (3,949 Views)

Re: can't reach my home phone

Well, it must have something to do with last night's storm. I tried calling from my work land line, my car, and my husband's cell--all with the same "not accepting calls" message. Went home at lunch and found that I can't dial out either, the call goes straight to Comcast customer service. Apparently they are working on it.