I can't manage my voicemail account because the "Voice" tab and all submenus are not available to me online. I hit the "Voice" tab and get an "upsell" message like I don't already have digital voice service.
I've had multiple local tech. visits to my house and have an ticket open since January 7th to no avail. I have chatted with a rep. online numerous times and was told there is no timeframe to resolve this issue.
I have waited through two 72 hours periods where "national" and "HSI" people were supposed to fix the problem and "rebuild my vitrual inbox". None of this happened and no follow-up occured.
I do get a notification email of new voicemails in the "Email" tab of Connect.
I am ready to cancel service but I have seen many people on this forum with the same problem and it appears that Comcast people have "made changes to your account" and the thread dies. I assume these changes worked and therefore the thread ended.
I am looking to have these simple changes to my account made because this clearly seems to be a common problem that involves account settings - i.e. it should be easy to fix.
Sorry for the inconvenience. I show that you currently have a opened repair ticket for this issue and a technician was recently out to your home. I am escalating this to have your assigned engineer contact you soon.
This issue was resolved by engineer with a "complete voicemail rebuild". This was done on the morning of 1/27/12, so two days to get this fixed via the forum. Thank you for quickly getting this resolved.
Also, I recieved a follow-up call from the engineer and a supervisor to make sure everything was working. Thanks again for the follow-up and quick resolution.