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Voice mail indicator light on the phone not working

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Member Since: ‎10-24-2011
Posts: 11
Message 1 of 6 (2,854 Views)

Voice mail indicator light on the phone not working

Our phones no longer display when we have voicemail.  This use to work with the old Comcast box.  The Comcast box had to be replaced last week when the old box had no power.  Any ideas.

5 REPLIES
Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,624
Message 2 of 6 (2,852 Views)

Re: Voice mail indicator light on the phone not working

Do you have the studdertone when you pickup the receiver when there is a voice mail?

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Member Since: ‎10-24-2011
Posts: 11
Message 3 of 6 (2,849 Views)

Re: Voice mail indicator light on the phone not working

Currently no.  However don't recall if I did with the other Cable router/modem

Posted by
Edited on
‎10-24-2011 09:19 PM

Cable Expert

Member Since: ‎03-02-2007
Posts: 17,624
Message 4 of 6 (2,845 Views)

Re: Voice mail indicator light on the phone not working

[ Edited ]

The Comcast Cares Team has been notified and will look into the issues with the voice mail notifications.

 

Watch this post and your email for updates from the team during the business week.

 

In the meantime please reset your eMTA by pressing the small recessed button on the back panel where the cables attach.  You will need a toothpick or some poker to press the button.

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Posted by
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Member Since: ‎10-24-2011
Posts: 11
Message 5 of 6 (2,838 Views)

Re: Voice mail indicator light on the phone not working

Ok.  I try the reset tomorrow.

Posted by
Edited on
‎10-25-2011 02:24 PM

Problem Solver

Member Since: ‎09-20-2011
Posts: 1,561
Message 6 of 6 (2,817 Views)

Re: Voice mail indicator light on the phone not working

[ Edited ]

---

 

Sorry about the issues you are having.

Can you confirm if you are still experiencing an issue.

Thank You
-Keisha-