I've had Comcast service since the middle of August, and initially voicemail from the web interface worked fine. But just a couple of days ago I finally got the port of my old AT&T number to Comcast to complete, and it appears since then it hasn't worked. It just says "temporarily unavailable" from the inbox preview screen, and if I go to the voice tab in my e-mail and click show details on the error I get:
unable to retrieve profile summary for: [username]@comcast.net(caused detail:invalid request: (SSML auth failed, gateway message=[The subscriber with: phone number:: null has no cstVTNs attributes populated SSML DVP LDAP get prfile failed - The cstVTNs attribute is empty.] gateway reason=[SSML DVP LDAP get profile failed - The cstVTNs attribute is empty.]))
The reference code is SCC-0235.
In addition, the Xfinity Mobile app on my Android phone keeps displaying the original temporary Comcast number when I view voicemail instead of my ported AT&T number.
Is this a temporary glitch or something I need to call into customer care about?