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Disabling my call waiting feature

Posted by
Visitor
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Member Since: ‎12-11-2011
Posts: 1
Message 1 of 20 (21,810 Views)

Disabling my call waiting feature

I want to disable call waiting, for more than just the current call. How do I go about doing this?

19 REPLIES
Posted by
Silver Problem Solver

Member Since: ‎02-22-2007
Posts: 6,247
Message 2 of 20 (21,805 Views)

Re: Disabling my call waiting feature

Hello,

You can dial *70 before making an outgoing call to disable call waiting

Posted by
Visitor
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Member Since: ‎10-19-2009
Posts: 1
Message 3 of 20 (21,249 Views)

Re: Disabling my call waiting feature

But *70 only works for the current call.  I want to disable it forever.  How do I do that?

Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,636
Message 4 of 20 (21,245 Views)

Re: Disabling my call waiting feature

To permanently disable call waiting please call Comcast support.  That is the only way.

Posted by
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Member Since: ‎08-27-2012
Posts: 1
Message 5 of 20 (19,868 Views)

Re: Disabling my call waiting feature

What if I want to disable it in anticipation of an incoming call?

 

I know some of the non-digital phone service providers have a command you can punch to disable it for a while and then another command that you can punch to re-able it.

 

Finally, when I was with Vonage, I could actually log in to my account online and change the call-waiting and call forwarding settings there.

 

Xfinity needs to get on the stick.

 

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Member Since: ‎11-15-2006
Posts: 1
Message 6 of 20 (18,354 Views)

Re: Disabling my call waiting feature

#43 turns Call Waiting OFF.  *43 turns Call Waiting ON. *70 is on a per call basis, #43 turns it off until you turn it back on with *43.  Smiley Happy

Posted by
Visitor
Member Since: ‎05-29-2008
Posts: 1
Message 7 of 20 (18,181 Views)

Re: Disabling my call waiting feature

#43 does not work with unlimited select.  I have called numerous times and can't get anyone to disable call waiting.  I am at the end of my rope here.  Someone should be able to fix this.

Posted by
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Member Since: ‎11-16-2013
Posts: 4
Message 8 of 20 (13,507 Views)

Re: Disabling my call waiting feature

I've been trying to disable call waiting by working with Comcasts tech support. They've told me that my account reflects that the option is disabled however, I still can hear the beep while on the phone. We were round and round and round until I finally stopped into a Comcast office. Apparently this is an issue with their modems. Comcast would "flip the switch" to remove Call Waiting but if the model ever had to be reset, the option would reinstall. To fix this I was given another modem, a newer model. Apparently, they fixed this bug with this new modem because the call waiting feature is no longer on my line.

Posted by
Edited on
‎11-22-2013 09:07 PM

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Member Since: ‎11-22-2013
Posts: 6
Message 9 of 20 (13,348 Views)

Re: Disabling my call waiting feature

[ Edited ]

I see the above post is rather recent. I too have been having issues with having called SEVERAL employees. This is hindering my ability to do a work at home job. I just recently got my service, as in October. One would hope that we would have a New modem being as we were told so at the time of pickup. Having read the other comments I wondered if others had stayed with Comcast and had success at turning off call waiting any other way or is it off to pick up a new modem?

Also my problem is not with me making calls, I would be recieving calls and need to Not have call waiting sending others to my voice mail.

So where is the code for that?

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Member Since: ‎11-16-2013
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Message 10 of 20 (13,339 Views)

Re: Disabling my call waiting feature

I need a "no call waiting "line for the same reason, a work from home project. This new modem has fixed my problem, hope you find the NEW modem works too. I ended up going in to a Comcast store to get this issue resolved, no one could identify the problem when I called in to their tech support.
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Member Since: ‎11-22-2013
Posts: 6
Message 11 of 20 (13,312 Views)

Re: Disabling my call waiting feature

Got a new modem today, the tech there said that NO ONE did anything and again reassured us that we were getting what we needed...

Newsflash the call waiting still works

THANKS FOR ALLOWING ME TO LOSE MY JOB COMCAST

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Member Since: ‎11-22-2013
Posts: 6
Message 12 of 20 (13,305 Views)

Re: Disabling my call waiting feature

Lifesaver!!!!

I got in touch with Nick and he got it done, after a few private messages and bam!

Got a call and they turned off my features!!!!!

 

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Member Since: ‎08-16-2012
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Message 13 of 20 (11,594 Views)

Re: Disabling my call waiting feature

I have the same problem any help would be appreciated.

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Member Since: ‎04-01-2014
Posts: 1
Message 14 of 20 (11,184 Views)

Re: Disabling my call waiting feature

Any new information on how to get call waiting removed as soon as possible? Ive been calling 1-800-comcast and they keep telling

Me different stories. I NEED THIS REMOVED ASAP!
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Member Since: ‎11-16-2013
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Message 15 of 20 (11,161 Views)

Re: Disabling my call waiting feature

If Comcast says they've removed the Call Waiting option and you want to check it while they're still on the phone, have them use another phone to call your landline while you're on the landline talking to them. If they or you hear the Beep for an incoming call they'll know it's not turned off. They kept telling me that when they looked at my account the Call Waiting option was off so I had them call me and they heard the beep. They didn't know what to do so I went in to the Comcast office and that's when they discovered a problem with the old modem. They handed me a new modem and it fixed my problem.
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Member Since: ‎11-02-2014
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Message 16 of 20 (7,859 Views)

Re: Disabling my call waiting feature

i need to have this guy named Nick information.  I have been fighting with Comcast now for 3 weeks to get them to remove call waiting off of my line.

 

 

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Member Since: ‎12-17-2014
Posts: 1
Message 17 of 20 (5,088 Views)

Re: Disabling my call waiting feature

I too am now also in this positionI was luckily able to resolve this via a phone call. Unfortunately as a former Comcast employee I can say it is a matter of getting the right person on the phone. Many times these companies just hire someine because they worked at a local mom and pops and know how to smooth talk a customer but they do not necessarily have the technical skills to properly address your issues. It may take a few phone calls and some persistence but this can be done. The best way is to call and keep on the line until it is removed. They will tell you its something that takes 2-3 days which is BS. This is actually as simple as removing some checkmarks on your account and then sending a provision to the modem for the settings to take place. Unfortunately Comcast customer service is still lacking in many areas so you will need to be persistent and ride them to get the service.

Posted by
Edited on
‎10-27-2015 05:03 PM

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Member Since: ‎10-27-2015
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Message 18 of 20 (3,663 Views)

Re: Disabling my call waiting feature

[ Edited ]

Current Comcast Employee of 8 years with CDV switch access. Sending a signal to the modem doesn't remove Call Waiting. It has to be disabled via it's own tool. I cleared one earlier today. Yes, the correct process is to call in, where a ticket escalates that issue to our department. It is typically resolved by ATS in less than 72 hours as long as the appropriate ticket is created for it. Call Waiting, unlike ALL other calling features is not currently controlled on the actual phone switch. It is disabled and enabled directly to the eMTA device (modem), and can only be toggled by someone with that access for residential customers.

 

When the change is made, the modem typically resets. Sometimes it doesn't and we have to end up sending a separate signal to reboot the device following the change. On very rare occassions, the modem does not accept the change and will have to be swapped, but this has been a pretty fair rarity for me. I personally haven't had to go as far as swapping the device for this issue yet, i've been able to resolve any tickets for call waiting issues.

Posted by
Service Expert

Member Since: ‎08-02-2013
Posts: 9,753
Message 19 of 20 (3,645 Views)

Re: Disabling my call waiting feature


ADVRep wrote:

Current Comcast Employee of 8 years with CDV switch access. Sending a signal to the modem doesn't remove Call Waiting.

<snipped>


ADVRep,

 

If you are a Comcast employee or contractor, you may not be aware of this fact: Comcast employees must be authorized by the forum administrator in order to post in an official capacity. Employees have their names in RED and are designated as such.

If not authorized they can post here but cannot state they are employees. Nor can they allude to being employees.

You can contact the community manager here (Comcast Alan) about it;

http://forums.comcast.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/4671561

 



The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.

Posted by
Service Expert

Member Since: ‎08-02-2013
Posts: 9,753
Message 20 of 20 (3,644 Views)

Re: Disabling my call waiting feature

3+Year Old Thread being CLOSED.