I've been trying to disable call waiting by working with Comcasts tech support. They've told me that my account reflects that the option is disabled however, I still can hear the beep while on the phone. We were round and round and round until I finally stopped into a Comcast office. Apparently this is an issue with their modems. Comcast would "flip the switch" to remove Call Waiting but if the model ever had to be reset, the option would reinstall. To fix this I was given another modem, a newer model. Apparently, they fixed this bug with this new modem because the call waiting feature is no longer on my line.
I see the above post is rather recent. I too have been having issues with having called SEVERAL employees. This is hindering my ability to do a work at home job. I just recently got my service, as in October. One would hope that we would have a New modem being as we were told so at the time of pickup. Having read the other comments I wondered if others had stayed with Comcast and had success at turning off call waiting any other way or is it off to pick up a new modem?
Also my problem is not with me making calls, I would be recieving calls and need to Not have call waiting sending others to my voice mail.
I need a "no call waiting "line for the same reason, a work from home project. This new modem has fixed my problem, hope you find the NEW modem works too. I ended up going in to a Comcast store to get this issue resolved, no one could identify the problem when I called in to their tech support.
If Comcast says they've removed the Call Waiting option and you want to check it while they're still on the phone, have them use another phone to call your landline while you're on the landline talking to them. If they or you hear the Beep for an incoming call they'll know it's not turned off. They kept telling me that when they looked at my account the Call Waiting option was off so I had them call me and they heard the beep. They didn't know what to do so I went in to the Comcast office and that's when they discovered a problem with the old modem. They handed me a new modem and it fixed my problem.
I too am now also in this positionI was luckily able to resolve this via a phone call. Unfortunately as a former Comcast employee I can say it is a matter of getting the right person on the phone. Many times these companies just hire someine because they worked at a local mom and pops and know how to smooth talk a customer but they do not necessarily have the technical skills to properly address your issues. It may take a few phone calls and some persistence but this can be done. The best way is to call and keep on the line until it is removed. They will tell you its something that takes 2-3 days which is BS. This is actually as simple as removing some checkmarks on your account and then sending a provision to the modem for the settings to take place. Unfortunately Comcast customer service is still lacking in many areas so you will need to be persistent and ride them to get the service.
Current Comcast Employee of 8 years with CDV switch access. Sending a signal to the modem doesn't remove Call Waiting. It has to be disabled via it's own tool. I cleared one earlier today. Yes, the correct process is to call in, where a ticket escalates that issue to our department. It is typically resolved by ATS in less than 72 hours as long as the appropriate ticket is created for it. Call Waiting, unlike ALL other calling features is not currently controlled on the actual phone switch. It is disabled and enabled directly to the eMTA device (modem), and can only be toggled by someone with that access for residential customers.
When the change is made, the modem typically resets. Sometimes it doesn't and we have to end up sending a separate signal to reboot the device following the change. On very rare occassions, the modem does not accept the change and will have to be swapped, but this has been a pretty fair rarity for me. I personally haven't had to go as far as swapping the device for this issue yet, i've been able to resolve any tickets for call waiting issues.
Current Comcast Employee of 8 years with CDV switch access. Sending a signal to the modem doesn't remove Call Waiting.
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