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Caller ID doesn't work and never has. It doesn't work on computer as well.

Posted by
Visitor
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Member Since: ‎02-12-2012
Posts: 1
Message 1 of 3 (1,533 Views)

Caller ID doesn't work and never has. It doesn't work on computer as well.

Caller ID doesn't work and never has. It doesn't work on computer as well.

2 REPLIES
Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,639
Message 2 of 3 (1,516 Views)

Re: Caller ID doesn't work and never has. It doesn't work on computer as well.

Confirm that you have Motorola or Pace cable boxes and Triple Play service.

 

If you have Motorola or Pace equipment than it can be escalated.

 

If you have Scientific Atlanta or Cisco equipment, the UCID on TV and PC is not yet available to you.

Posted by
Visitor
Member Since: ‎02-26-2012
Posts: 1
Message 3 of 3 (1,384 Views)

Re: Caller ID doesn't work and never has. It doesn't work on computer as well.

I have had this service for four years, logged at least 6 trouble tickets, had 4 guys show up to trouble shoot, had boxes switched out three times, had to reset box and wait twenty four hours three times and the service doesn't work.

 

Comcast never seems to esclate to someone who can look into it even though I beg and the process repeats....

 

beyond frustration