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on demand movie keeps freezing up

Posted by
Visitor
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Member Since: ‎11-12-2011
Posts: 1
Message 1 of 5 (6,472 Views)

on demand movie keeps freezing up

The movie I am attempting to watch on demand keeps freezing.  When I pressed  stop and  play, the movie started completely over.  I attempted to fast forward to the part where it froze, but then it froze again and would do anything. I finally just stopped it and started over.   Any suggestions?   

 

4 REPLIES
Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 2 of 5 (6,453 Views)

Re: on demand movie keeps freezing up

unplug the box and plug it back in to reset it.  If that does not fix it call comast and have a reset sent, if that does not work call and get a tech out.  if your viewing is interruped dont go back to the show go to saved programs on demand and it will start where you left off.

Posted by
Official Employee

Member Since: ‎09-20-2011
Posts: 1,561
Message 3 of 5 (6,418 Views)

Re: on demand movie keeps freezing up

 

Thank You
-Keisha-
Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎06-01-2011
Posts: 5
Message 4 of 5 (5,815 Views)

Re: on demand movie keeps freezing up

mine has been freezing for the last two days...did the reset work?

Posted by
Visitor
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Member Since: ‎03-02-2015
Posts: 2
Message 5 of 5 (1,287 Views)

Re: on demand movie keeps freezing up

Ours has been freezing for on demand and regular live TV programming.  Have a new box, a tech has been out, problems persist.  It's a good thing there is competition here.

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