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Suddenly when we try to use on demand we get only a blank screen then a message pops up that says unable to process request, call 1-800-xfinity...what's going on?
FIrst unplug - wait a minute and replug in the power to your set top box. Give it an hour to reload everything, except the guide will take alot longer.
If it sitll doesn't come back, then call the Comcast support number for help.
Use this tool to find the codes of your devices and to get specific instructions on programming the codes into your Comcast remote.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.
Find everything you need to know about setting up your wireless gateway.
Get details on weather, traffic, sports and more all from your XFINITY TV on the X1 Platform Dashboard.