Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,429,861

members

13

online now

1,657,970

discussions

On demand unavailable?

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎04-09-2011
Posts: 4
Message 1 of 2 (2,570 Views)

On demand unavailable?

Suddenly when we try to use on demand we get only a blank screen then a message pops up that says unable to process request, call 1-800-xfinity...what's going on?

1 REPLY
Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,031
Message 2 of 2 (2,558 Views)

Re: On demand unavailable?

FIrst unplug - wait a minute and replug in the power to your set top box.  Give it an hour to reload everything, except the guide will take alot longer.

 

If it sitll doesn't come back, then call the Comcast support number for help.