Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,441,429

members

35

online now

1,669,219

discussions

On Demand Pin Number??

SOLVED
Posted by
Regular Contributor

Member Since: ‎08-20-2006
Posts: 169
Message 1 of 14 (45,951 Views)

On Demand Pin Number??

Howdy,

 

I was all ready to take the plunge and try my first On-Demand Pay Per View movie until I was asked to put in my 4 digit pin Number.  I have no idea what this is?

 

Is it part of my account number or something?

 

Thanks,

 

2harts4ever

1 ACCEPTED SOLUTION
Posted by
Edited on
‎04-03-2010 08:36 AM

Silver Problem Solver

Member Since: ‎10-17-2003
Posts: 4,329
Message 2 of 14 (48,830 Views)

Re: On Demand Pin Number??

[ Edited ]

Sounds like somebody enabled the Purchase PIN. If you didn't do it, it could be leftover from the previous user of the box, if Comcast didn't do a full reset on it.

 

You can look through here for info on setting or changing it:

http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Using_i-Guide/Parental_Control

 

At the worst, you may have to call Comcast and have them clear the PIN's, which may require a hard reset of the box, clearing everything such as reminders and iGuide personalization. If it's a DVR, it could erase any recordings and scheduled recordings.

 

 

13 REPLIES
Posted by
Edited on
‎04-03-2010 08:36 AM

Silver Problem Solver

Member Since: ‎10-17-2003
Posts: 4,329
Message 2 of 14 (48,831 Views)

Re: On Demand Pin Number??

[ Edited ]

Sounds like somebody enabled the Purchase PIN. If you didn't do it, it could be leftover from the previous user of the box, if Comcast didn't do a full reset on it.

 

You can look through here for info on setting or changing it:

http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Using_i-Guide/Parental_Control

 

At the worst, you may have to call Comcast and have them clear the PIN's, which may require a hard reset of the box, clearing everything such as reminders and iGuide personalization. If it's a DVR, it could erase any recordings and scheduled recordings.

 

 

Posted by
Regular Contributor

Member Since: ‎08-20-2006
Posts: 169
Message 3 of 14 (45,941 Views)

Re: On Demand Pin Number??

Hi andyross,

I appreciate your response.  

I am off to a viewing and funeral but I will check out the information and link you provided and post back later.

Thanks and regards,

2harts4ever

Posted by
Regular Contributor

Member Since: ‎08-20-2006
Posts: 169
Message 4 of 14 (45,935 Views)

Re: On Demand Pin Number??

Hi andyross,

 

Just wanted to let you know that the link you provided solved the problem. 

 

I just finished watching 'Blindside'  thanks to you taking the time to send the link.

 

Thanks and regards,

 

2harts4ever

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎04-03-2010
Posts: 3
Message 5 of 14 (45,931 Views)

Re: On Demand Pin Number??

It's a default setting.  Try putting in 0000 or 8888.  I can't remember which one it is.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎04-04-2010
Posts: 1
Message 6 of 14 (45,916 Views)

Re: On Demand Pin Number??

ch. I had the same problem and was on hold with comcast for 25 minutes. The code is 0000. you saved my sanity!!!

Posted by
Visitor
Member Since: ‎03-14-2010
Posts: 1
Message 7 of 14 (44,665 Views)

Re: On Demand Pin Number??

Thank you, thank you, thank you!  Between the remote freezing and the lack of pin for ordering a movie, I almost gave up--but you folks saved the day!  At least the internet worked!

Posted by
Visitor
Member Since: ‎11-26-2009
Posts: 1
Message 8 of 14 (43,778 Views)

Re: On Demand Pin Number??

How do I find out my pin number for on demand

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎07-03-2011
Posts: 1
Message 9 of 14 (42,962 Views)

Re: On Demand Pin Number??

How do I get the pin to start on-demand, I've been a customer for a few years.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎08-19-2011
Posts: 1
Message 10 of 14 (41,666 Views)

Re: On Demand Pin Number??

awesome that link worked ASAP  watching RIO right now with my baby....  THANKS!!   DID NOT want to have to call COMCAST!!!! 

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎12-07-2011
Posts: 1
Message 11 of 14 (38,813 Views)

Re: On Demand Pin Number??

I can't thank you enough!!! I never did reach anyone at Comcast.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎01-10-2012
Posts: 1
Message 12 of 14 (37,302 Views)

Re: On Demand Pin Number??

wow..it DOES PAY to read customer comments....having same issue with the on demand requiring a pin number and DID NOT want to spend time holding with comcast either.::...so THANKS to whoever figured it out...will try it!!

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎02-28-2007
Posts: 1
Message 13 of 14 (36,529 Views)

Re: On Demand Pin Number??

mine was 1111

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎04-14-2010
Posts: 1
Message 14 of 14 (36,121 Views)

Re: On Demand Pin Number??

For me the pin was 1111.