Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,467,627

members

45

online now

1,692,474

discussions

ON Demand NOT WORKING

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎11-13-2008
Posts: 1
Message 1 of 2 (8,636 Views)

ON Demand NOT WORKING

We have constant problems with our cable service.  The latest
(as of last night) is the inability to access on demand.  Error message reads:  We cannot process your order at this time.  Please try again.  If problem persists please call.  Reference CL-7 when calling.  Can you help??

1 REPLY
Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,639
Message 2 of 2 (8,634 Views)

Re: ON Demand NOT WORKING

1st step is to unplug- replug the set top box.  If that doens't help then please call Comcast support with your On Demand error code.

 

They might need to send out a tech if the CSR can't get it going remotely.

 

If you have a history of repeat service calls and tech visits, then please share the history and it can be escalated.