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Posted by
New Visitor
Member Since: ‎11-13-2008
Posts: 1

ON Demand NOT WORKING

We have constant problems with our cable service.  The latest
(as of last night) is the inability to access on demand.  Error message reads:  We cannot process your order at this time.  Please try again.  If problem persists please call.  Reference CL-7 when calling.  Can you help??

Posted by
Cable Expert
Member Since: ‎03-02-2007
Posts: 13,972

Re: ON Demand NOT WORKING

1st step is to unplug- replug the set top box.  If that doens't help then please call Comcast support with your On Demand error code.

 

They might need to send out a tech if the CSR can't get it going remotely.

 

If you have a history of repeat service calls and tech visits, then please share the history and it can be escalated.