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Member Since: ‎06-12-2010
Posts: 3

ERROR RETRIEVING DATA - CL14

[ Edited ]

I just moved from Direct TV to Comcast with a bundled package and can't complain overall as the internet is faster, the phone works and for the most part the TV has been fine.  For the last month however i have had this message come up when i try use Comcast ON Demand "error retrieving data - request failed.  please try again. if problem continues please call your cable operator. Reference CL-14" when calling.  apparently this is normal although I havent seen anyone else use the same error code.  i have sound and when i leave it for a few minutes it diverts back to the main tv guide menu.  Anyone else had this happen?

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Posted by
Cable Expert
Member Since: ‎12-31-2004
Posts: 10,676

Re: ERROR RETRIEVING DATA - CL14

This is a low level communication failure.  If retries don't work, call 1-800-COMCAST.

Posted by
Silver Problem Solver
Member Since: ‎10-17-2003
Posts: 3,777

Re: ERROR RETRIEVING DATA - CL14

OnDemand requires 2-way communications. When they installed your service, they should have run an OnDemand demo video that not only verifies that OnDemand functions, but tells you how to use it.

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Member Since: ‎07-14-2012
Posts: 4

Re: ERROR RETRIEVING DATA - CL14

getting the same error ..can't get a resolution from call in or online chat

getting really annoyed