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ERROR RETRIEVING DATA - CL14

Posted by
Edited on
‎06-12-2010 01:28 PM

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Member Since: ‎06-12-2010
Posts: 4
Message 1 of 4 (3,346 Views)

ERROR RETRIEVING DATA - CL14

[ Edited ]

I just moved from Direct TV to Comcast with a bundled package and can't complain overall as the internet is faster, the phone works and for the most part the TV has been fine.  For the last month however i have had this message come up when i try use Comcast ON Demand "error retrieving data - request failed.  please try again. if problem continues please call your cable operator. Reference CL-14" when calling.  apparently this is normal although I havent seen anyone else use the same error code.  i have sound and when i leave it for a few minutes it diverts back to the main tv guide menu.  Anyone else had this happen?

3 REPLIES
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Posted by
Cable Expert

Member Since: ‎12-31-2004
Posts: 10,676
Message 2 of 4 (3,342 Views)

Re: ERROR RETRIEVING DATA - CL14

This is a low level communication failure.  If retries don't work, call 1-800-COMCAST.

Posted by
Silver Problem Solver

Member Since: ‎10-17-2003
Posts: 4,397
Message 3 of 4 (3,334 Views)

Re: ERROR RETRIEVING DATA - CL14

OnDemand requires 2-way communications. When they installed your service, they should have run an OnDemand demo video that not only verifies that OnDemand functions, but tells you how to use it.

Posted by
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Member Since: ‎07-14-2012
Posts: 4
Message 4 of 4 (2,211 Views)

Re: ERROR RETRIEVING DATA - CL14

getting the same error ..can't get a resolution from call in or online chat

getting really annoyed