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Universal Caller ID

Posted by
Visitor
Member Since: ‎02-11-2012
Posts: 4
Message 1 of 8 (1,643 Views)

Universal Caller ID

I have been dealing with customer service for over a week now and I still am not able to receive the caller ID on the TV nor on my PC. I have downloaded the software for the PC and I am enrolled in the Triple Play. I have Motorola boxes.

 

The tech's have told me that everything is listed correctly on my account and that it will be fixed in 12 - 24 hours. Everyday I call and I receive the same message.

 

I moved over from ATT Uverse but I am starting to think that I am no better off. I had issues with TV, Internet and Phone and now this which I would think is simple enough.

 

Can someone please tell me what needs to be done once and for all to get this corrected.

 

Thanks

7 REPLIES
Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 16,364
Message 2 of 8 (1,619 Views)

Re: Universal Caller ID

The Comcast Cares Team has been notified and will look into the codes on your account to get the UCID fixed.

 

Watch this post and your email for updates from the team during the business week.

Posted by
Official Employee

Member Since: ‎09-20-2011
Posts: 1,561
Message 3 of 8 (1,610 Views)

Re: Universal Caller ID

 

Thank You
-Keisha-
Posted by
Regular Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎02-13-2012
Posts: 16
Message 4 of 8 (1,444 Views)

Re: Universal Caller ID

I am having the same issue as you and its been a week now. Getting very aggravting

Posted by
Visitor
Member Since: ‎02-11-2012
Posts: 4
Message 5 of 8 (1,403 Views)

Re: Universal Caller ID

Over a week since the ticket was opened still not fixed. Very frustrating!
Posted by
Contributor
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  • On your way! Congrats on Posting 10 topics!

Member Since: ‎03-14-2008
Posts: 67
Message 6 of 8 (1,391 Views)

Re: Universal Caller ID

I had a issue that involved the cable box a while back.  I eventually got smart a smart tech who took the box out of the system, then put it back in.  All things started to work after that.  It did create a charge for a equipment change on the bill, but a quick call to billing got it resolved since it was related to a trouble call.

Posted by
Visitor
Member Since: ‎02-11-2012
Posts: 4
Message 7 of 8 (1,386 Views)

Re: Universal Caller ID

Can you please let me know where we stand with this, no one seems to know what is wrong. I am still not seeing my Universal Caller ID on my TV's or PC.

 

Thank you

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎03-01-2009
Posts: 1
Message 8 of 8 (1,264 Views)

Re: Universal Caller ID

Same problem here.  Never has worked.

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