I have been dealing with customer service for over a week now and I still am not able to receive the caller ID on the TV nor on my PC. I have downloaded the software for the PC and I am enrolled in the Triple Play. I have Motorola boxes.
The tech's have told me that everything is listed correctly on my account and that it will be fixed in 12 - 24 hours. Everyday I call and I receive the same message.
I moved over from ATT Uverse but I am starting to think that I am no better off. I had issues with TV, Internet and Phone and now this which I would think is simple enough.
Can someone please tell me what needs to be done once and for all to get this corrected.
I had a issue that involved the cable box a while back. I eventually got smart a smart tech who took the box out of the system, then put it back in. All things started to work after that. It did create a charge for a equipment change on the bill, but a quick call to billing got it resolved since it was related to a trouble call.