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Spoof calls

Posted by
Regular Contributor
Member Since: ‎07-10-2003
Posts: 80
Message 1 of 6 (3,027 Views)

Spoof calls

Can Spoof calls be intercepted before they reach my phone? Or is there a way for me to block them from accessing my phone? 

5 REPLIES
Posted by
Regular Visitor
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Member Since: ‎10-13-2011
Posts: 24
Message 2 of 6 (2,958 Views)

Re: Spoof calls

There is but comcast won't allow it.

Posted by
Regular Contributor
Member Since: ‎07-10-2003
Posts: 80
Message 3 of 6 (2,953 Views)

Re: Spoof calls

A Comcast representative called me about this problem and stated that filtering or blocking SPOOFED calls is impossible for Comcast to effectively accomplish because the numbers constantly change.

Posted by
Official Employee

Member Since: ‎09-20-2011
Posts: 1,561
Message 4 of 6 (2,944 Views)

Re: Spoof calls

--

 

Sorry about the inconvenience you are having. We have several ways to block certain types of calls.

 

Anonymous Call Rejection blocks all incoming calls from people who have deliberately blocked their caller ID, either using the Caller ID Block per Call feature (*67) or the Caller ID Block per Line feature.  Typically, their caller ID would show as “Anonymous,” “Private,” or “Private Caller.”  Those inbound callers will instead hear a message that the customer does not want to receive a call from any party that has blocked their caller ID.

Anonymous Call Rejection will Not Block any call where the caller ID information is not reported or is incomplete.  For example, calls that either display “Unknown,” just the city and/or state, or just the telephone number are all permitted to ring through.



We also have call screening Available if you do not wish to be disturbed by certain people may use the Call Screening feature to block up to twelve telephone numbers.  Inbound callers from those numbers will hear a polite message indicating that they are not receiving calls at this time. Please dial *60 and follow the prompts.

 

We have call trace If you receive a harassing or otherwise offensive and illegal telephone call, you can protect yourself using the Call Trace feature.  This feature will store the telephone number of the immediately preceding inbound call.  You should activate Call Trace by dialing *57 as soon as possible after receiving the offensive call in order to ensure that the information about the call is not lost.

The trace of the call is not available to the customer; rather it will be made available to law enforcement agents investigating the harassing or obscene calls.



The National Do Not Call Registry can limit the amount of telemarketing calls you receive. You can register by going to www.donotcall.gov, or by calling 1-888-382-1222.

  • Q: Will all telemarketing calls stop?
  • A: Most will stop, but there are some exceptions. Calls from political organizations, charities and surveys are still permitted, along with calls from companies with which you have an existing business relationship.

Please let me know if you require further assistance. 

Thank You
-Keisha-
Posted by
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Member Since: ‎06-28-2015
Posts: 6
Message 5 of 6 (541 Views)

Re: Spoof calls

Keisha, as I am sure you are aware, the National Do Not Call Registry does nothing regarding spoofed calls, most of which originate overseas. Comcast currently limits its blocked calls to 25 numbers, which is painfully inadequate in this day and age of scammers, telemarketers, robocalls, etc. Comcast needs to provide better capabilities for blocking unwanted, mostly spoofed calls. The fact is, while these spoofed numbers constantly change, Comcast has the ability to block ALL spoofed calls at the sofware level. It is technologically rather simple to implement and would greatly benefit Comcast's voice customers. Can you explain to us why Comcast doesn't simply ban ALL spoofed calls from its network? Thanks for providing a company position on this issue, if, that is, you are still with the company.

Posted by
Edited on
‎10-01-2015 08:18 PM

Service Expert

Member Since: ‎08-02-2013
Posts: 8,169
Message 6 of 6 (538 Views)

Re: Spoof calls

[ Edited ]

jake_fantom wrote:

Keisha, as I am sure you are aware, the National Do Not Call Registry does nothing regarding spoofed calls, most of which originate overseas. Comcast currently limits its blocked calls to 25 numbers, which is painfully inadequate in this day and age of scammers, telemarketers, robocalls, etc. Comcast needs to provide better capabilities for blocking unwanted, mostly spoofed calls. The fact is, while these spoofed numbers constantly change, Comcast has the ability to block ALL spoofed calls at the sofware level. It is technologically rather simple to implement and would greatly benefit Comcast's voice customers. Can you explain to us why Comcast doesn't simply ban ALL spoofed calls from its network? Thanks for providing a company position on this issue, if, that is, you are still with the company.



 

jake_fantom,

 

You replied to a post from 2011.  I just looked and the last time ComcastKeisha posted in the forums was 2012.  She probably doesn't work in this capacity or for Comcast at this point.

 

4 year old thread now closed.

 

-=Ray=-



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