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Posted by
New Visitor
Member Since: ‎02-28-2012
Posts: 2

Caller ID stopped on some boxes

Hello. The caller ID stopped working on two of our cable boxes.  I tried the unplug/reset solution I read on other posts here, but that didn't work.  The boxes are Motorola and both show the ITV icon in the menu.  One has the Caller ID selection, but no settings control when selected.  The second does not show the caller ID select.

Posted by
Silver Problem Solver
Member Since: ‎02-22-2007
Posts: 6,127

Re: Caller ID stopped on some boxes

Hello,

When you unplug the box and reset it can take up to 24hrs or longer until the software is completely loaded. Try giving it some time.

Posted by
New Visitor
Member Since: ‎02-28-2012
Posts: 2

Re: Caller ID stopped on some boxes

Thanks for your reply.  I forgot to mention I tried the the unplug reset several days ago, I just got around to posting now  to see if I could get more help.